Job Responsibilities: Account Protection Specialist
Salary: $20-30/Hour
Company: American Express
Location: USA
Educational Requirements: Bachelor's Degree
Full Job Description:
At American Express, we know that with the right support, people and businesses have the potential to achieve tremendous growth. Whether it supports our customers' financial confidence to continue, to trade at new heights, or to encourage people to explore the world, we work to constantly redefine things. is possible - and we are happy to support each step of the way. . When you join #TeamAmex, you'll be part of a diverse community of over 60,000 colleagues, all with a mission to deliver exceptional customer experiences every day.
We support our colleagues with the support they need to succeed, professionally and personally. That's why we have Amex Flex, our corporate service model that offers great flexibility for our colleagues while ensuring that we preserve an important part of our unique culture. Depending on the work and business needs, colleagues will work either on site, in hybrid form (combination of offices and virtual days) or completely. As a brand built on high expectations to deliver the best customer experience, having exceptional colleagues is paramount. As the face of the business, you can create a positive relationship with our customers every day, by creating a unique trip or life experience to help with their daily needs. Additionally, you can develop your skills through industry-leading training and continuing education, while learning what it means to continue to set the standard for world-class, customer-focused service. . This post is for providing well-known US organizations whose accounts have shown fraudulent activity with excellent services.
As an Account Security Specialist, you will be responsible for building relationships with our clients. This role will include making outbound or inbound calls, to detect fraudulent charges.
This role also includes investigating card member fraud claims and handling inbound calls related to fraud at the credit transaction and customer level.
Do your best to identify fraudulent claims through incoming and outgoing calls. Answer incoming calls from cardholders and establish/create call fraud cases
Review cardholder fraud charges. After the investigation, a decision will be made whether to accept the cardholder's request or refuse to pay the balance and possibly contact the customer by mail. After that, the necessary maintenance of the account is required, sending the appropriate letters and making money transfers with others and writing the account.
Incoming calls related to credit and fraud in customer membership and card transactions
Identify and reduce credit and fraud risk while spending money at the same time
Credit assessment is at the risk of fraud and business-time
