Field Service Representative (Ohio)

Full job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

We are seeking a Field Service Representative to join our team. The ideal candidate will reside in Cleveland, Ohio. The territory for this position will cover Ohio.

Position Description

The Field Service Representative (FSR) will conduct sales visits to Tier 1 & Tier 2 customer locations. Duties include meeting with key contacts (Administrator, Executive Director, Director of Nursing, Business Office Manager) at group customer locations to reinforce and sell McKesson value prop, facilitate on-boarding and initial customer location ordering , support key sales initiatives as directed by Sales Managers and Tier 2 National Account Managers, manage utilization and formulary adherence, particularly with customers using a PPD pricing model and support McKesson Brand and other product conversions. FSR will also coordinate with Sales Managers and Tier 2 National Account Manager to capitalize on incremental sales opportunities.

Key Responsibilities

• Execute sales calls on group customer locations as directed by National Accounts team.
• Sell and reinforce McKesson value prop that has been sold to the corporate office to the group customer locations.
• Support customer on-boarding by making presentations to key people at customer locations during the first 30 days of the customers start date.
• Introduce new products to field locations as driven by product conversions and formulary changes directed by the corporate office.
• For PPD Customers, educate key personnel at customer locations and influence them to drive lower product utilization and adhere to the product formulary approved by the corporate office.
• Determine any customer satisfaction gaps at customer locations and resell value prop as needed
• Sell products to locations as allowed by customer agreement. (equipment, housekeeping products, Specials)

Minimum Requirements
2+ years of relevant experience

Critical Skills

• 2+ years of Customer Service experience

• Must have a valid driver’s license and clear driving record
• Ability to travel 3 - 4 days/week
• Advanced proficiency with MS Office

Additional Knowledge & Skills

• Detail oriented with good problem-solving skills
• Good reasoning abilities and sound judgment
• Ability to work autonomously
• Strong and persuasive communication skills, ability to influence and drive customer behavior to and predetermined objective.
• Strong consultation and communication skills; able to sell McKesson value prop and collaborate well with a diverse range of people at customer locations; tactful, professional, and flexible
• Able to thrive in a dynamic environment and navigate organizational complexity and change

• Professional, engaging, and confident demeanor
• Adaptive and solution-based sales approach to working with customers/sales teams
• Understand technology and customer ordering systems
• Willingness to relocate for career growth a plus

Travel

Up to 80%

Education
4-year degree in business or related field or equivalent experience

Physical Requirements

Significant amount of time performing computer and phone-based work is required

Significant amount of time spent traveling via automobile

Must be authorized to work in the US. Sponsorship is not available for this position.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Total Target Cash (TTC) Pay Range for this position:

$65,600 - $109,400

Total Target Cash (TTC) is defined as base pay plus target incentive.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!