Job Responsibilities: Alexa Support Associate
Salary: $20-30/Hour
Company: Amazon
Location: Boise, USA
Educational Requirements: Bachelor's Degree
Our challenge at Amazon is to be Earth’s most patron-centric company, and our award-winning Technical aid team is a key a part of accomplishing that purpose. Doing our excellent for our customers is wherein we get our power, and that’s why you’ll find we method things otherwise here. You gained’t be asked to study from a script or analyze speak by means of coronary heart. Rather we’ll offer you with the training to you need to investigate, trouble clear up, and manual customers closer to a decision. You’ll carry your unique persona to each patron communication and supply the brilliant technical support revel in our clients love.
Do you've got an inquisitive thoughts and a passion for generation? Do you revel in learning, trouble-solving, and sharing your know-how with others? If so, then read directly to discover more about our Technical help partner function.
What will you do as a Technical guide partner?
As an Amazon Technical assist companion, you have a completely clean cause: to investigate and solve queries regarding Amazon’s digital services and gadgets, consisting of Kindle, Echo and hearth tv (among others) and to offer first rate technical aid to our customers. You’ll be the first factor of contact for our English clients by answering their requests thru cellphone, chat, and/or email, and use a variety of tools to research and troubleshoot troubles in real-time, look at answers, and speak efficiently with clients. You may additionally be accountable for engaging in escalations when necessary.
What are your hours?
This position calls for working variable hours to in shape when clients want us maximum. You'll work a combined agenda, day, late or overnight shifts and your work week is minimal 40 hours, as an example: 4x10hrs or 5x8hrs. So that it will healthy our consumer demand, we agenda based on a variety of various shift styles running inside 24 hours Monday to Sunday. You will obtain your paintings time table at the least 2 weeks in advance and your shifts may also change every couple of weeks. You'll be required to paintings countrywide holidays and will be compensated for this reason. You may examine greater about your exact agenda in the direction of your start
PRIMARY QUALIFICATIONS
What qualifications will we need from you?
- Minimum age: 18 years antique
- Have the proper to paintings in Costa Rica without restrictions
- Strong verbal exchange capabilities in Spanish and English (each written and oral fluency)
- Excessive faculty diploma or equal
- Proficient laptop skills
- The supply to work various shifts from Monday to Sunday working within 24 hours
- Willingness and potential to work in rotating shifts (i.E. Early, past due, overnight, weekend, and extra time as required)
- You will need a quiet, distraction loose paintings space inside a devoted office space with a table and chair
- From a technical perspective, a minimal 10Mbps and upload speed of 2Mbps (ADSL/LTE/Airfiber) Broadband connection pace the use of a difficult-cord ethernet net connection (no WIFI)
- Closing week of training should be attended at Amazon SJO3 centers in Zona Franca del Este, Calle Blancos, San José
What strengths will you convey?
- Inquisitive, articulate, and answer-orientated
- Logical and analytical questioning
- Pleasant and patron-focused in every scenario
- Potential to examine fast and embrace alternate
- Relaxed multi-tasking in a high-energy environment
What advantages will you acquire?
One of the exceptional matters approximately joinig Amazon’s customer service team is that you don’t want beyond revel in in customer service. You’ll receive training and be provided with a complete device package when you be part of. Additionally, we offer a number of blessings, including:
- Clinical and Dental insurance
- Life and unintentional loss of life & incapacity coverage
- Financial savings (AsoAmazon)
- Employee assistance software (EAP)
- Amazon worker discount
- Life-style blessings and retail reductions through our Amazon Extras program
- Professional education and ongoing opportunities to analyze extra and expand your abilties
- Profession choice
If this position sounds adore it’s for you, then click on at the hyperlink below to begin the utility manner!
You’ll need to allow 1-2 hours to complete the total utility, consisting of exams so that you can evaluate your suitability for the position. You'll have the choice to store your software at some stage in the system and go back to it if vital. We propose the use of a pc/computer computer that allows you to get the exceptional experience.
