Job Responsibilities: Analyst
Salary: $20-30/Hour
Company: Target
Location: USA
Educational Requirements: Bachelor's Degree
Full Job Description:
The Office of Financial and Retail Services (FRS) is close to the practice when it comes to communication, both with visitors and members of Target. From customer service professionals and product developers to sales managers and financial management analysts and employees, FRS includes many key, high-level components that enhance and - Develop a unique brand of Target. We develop loyalty and satisfaction through exceptional service and support.
FRS includes a number of contact centers focused on speed and resolution of various problems. From REDcard® customer service to our customer support center, we pride ourselves on infusing each relationship with the signature goal of service that customers and team members have come to expect. We directly support Target's bottom line by building customer loyalty as the retailer of choice and nurturing our team so they can return to their successful careers, from headquarters to stores to distribution centers. Target.com Guest Services (TGS) handles all customer questions, issues, reviews and feedback related to Target.com policies and site issues.
As a TCOM Guest Services Analyst, you will deliver a personalized experience to each contact by engaging the guest on the TGS Chat platform to deepen the relationship and improve loyalty and sales. You will be empowered to make decisions and resolve customer issues in an efficient and helpful manner by providing excellent customer service skills, strong work ethic and integrity. You will learn new technology and solve problems using all available resources and knowledge. You will interact with the Target team to effectively resolve customer issues in a timely manner, and be responsible for identifying, analyzing, and communicating timely with customers and management. You will need to adapt quickly to changing business needs while demonstrating a positive and professional attitude in internal and external relationships. You will maintain performance standards and departmental objectives related to quality performance and service and have a thorough understanding of policies and procedures to support compliance. You will work in a variety of communication areas (email, phone calls, chat and letters) and will need to be able to prioritize tasks, while working independently in a desktop environment. application. You will demonstrate your ability to support ongoing training, coaching, reporting and process improvement efforts. Job duties may change at any time due to business needs
About you:
Bachelor's degree or higher. 3-5 years of customer service experience, preferably in a chat environment.
Ability to interact with guests, team members and internal business partners in a professional, friendly and empathetic manner
Skilled in verbal and written communication, including listening and negotiation. Experience in handling customer complaints has improved
Strong technical skills, ability to work in multiple systems and proficient in MS Power Point, Excel Excel, data visualization tools.
Ability to think critically, identify business processes and opportunities, and solve problems. Certification/Six Sigma.
Support ongoing training in procedures, training, documentation, reporting and distribution of work. Exchange Offer: Open to 24/7 conversion service
