Application Support Manager - Remote

Full job description

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The HMIS Special Projects Application Support Manager converts data from acquisition location systems into the Company’s HMIS. This role will also update cemetery records in HMIS, set up new locations in HMIS, perform package and item setup support, run ad hoc queries, provide HMIS month end support and provide post data load support. Serving as an effective project manager and managing tasks of assigned technical resources is critical for success

JOB RESPONSIBILITIES

Cemetery Operations Support

• Provide cemetery record data to locations for their review.
• Perform update of cemetery records in HMIS, based on data received from the location
• Seek out and provide process improvements related to updating of cemetery records in HMIS
• Manage end user expectations for deliverables and priority of tasks.
• Manage and assign tasks for assigned technical resources.
• Coordinate, track and report task progress, including obtaining necessary approvals for implementation

Data Conversion

• Perform HMIS location and item setup tasks for newly acquired locations
• Extract data from an acquisition location’s system and map data elements to fields in HMIS
• Prepare templates for various data loads (contracts, property, property owner records, etc.)
• Perform quality assurance testing on load scripts to ensure these work as designed
• Perform validation of prepared templates
• Run contract load steps for provided templates (e.g. run a script to update data)
• Perform post implementation tasks (e.g. post-acquisition, deliveries, cancellations, contract entry, early pay off adjustments, reversals, cancellations, refunds, equity transfers, etc.)

Special Projects

• Perform HMIS month end support tasks (e.g. run queries)
• Perform ad hoc SQL requests to pull data from HMIS
• Work on escalated help desk tickets as assigned
• Protect confidential information, exercise discretion concerning dissemination
• Maintain and archive data in accordance with established policies and procedures
• Extract data from HMIS and provide to third parties according to cyber security guidelines

Progress Reporting

• Document work progress to manager
• Document data mapping and requirements gathering processes
• Document and track status of cemetery record updates
• Participate in various Shared Responsibility Teams/project team meetings to understand goals, discuss issues and provide progress toward timelines

Minimum Requirements

Education

• Bachelor’s degree in business administration, or information technology
• Certification in Microsoft Excel, SQL, highly preferred

Experience

• Six years of business experience with data conversion work required
• Three (3) years in Managing IT Solutions experience or equivalent experience in a related field

Knowledge, Skills and Abilities

• Ability to demonstrate Excel and SQL proficiency
• Extensive knowledge of the data load process
• Experience using a data loading tool
• Work within guiding principles of IT change management to ensure SOX compliance for all change processes
• Ability to learn independently and to translate knowledge into sound office practices
• Effective communicator
• Develop creative solutions to problems. Demonstrate the ability to seek alternative, new ideas, and / approaches to problems.
• Ability to work effectively as a team member
• Ability to prioritize and perform multiple tasks
• Ability to take initiative to ensure deadlines are met
• Ability to seek guidance when needed, but also able to work independently
• Excellent organizational skills

Postal Code: 75703

Category (Portal Searching): Information Technology

Job Location: US-TX - Houston

Job Profile ID: C00165

Time Type: Full time