Full job description
Loews Arlington Hotel and Convention Center is a state-of-the-art, full-service meetings and resort destination that caters to groups of all sizes, as well as families who are looking for a world-class experience in the epicenter of the premier sports and entertainment district in the country. Centrally located between Dallas and Fort Worth between iconic sports stadiums, Globe Life Field, home of the 2023 World Series Texas Rangers and AT&T Stadium, home of the Dallas Cowboys, the 888-room resort features five restaurants and lounges, two pools with an authentic sandy beach, cabanas and a water slide as well as a fitness center, full-service spa and salon and 266,000 square feet of meeting and event space.
Essential Functions and Responsibilities
- Deliver revenue expectations in line with overall hotel budget.
- Achieve annual goals as designated by ADOS
- Maintain efficient and time processing of paperwork, files and reports
- Develop strong working relationships with hotel department heads and operational areas.
- Provide weekly and monthly reports of sales calls and marketing actions as requested by ADOS
- Respond promptly to requests by ADOS or AADOS for reports and other assignments.
- Actively prospect new business and secure repeat events.
- Conduct site experiences and entertain potential and existing clients.
- Attend networking functions and trade shows as needed to promote the hotel.
- Develop and maintain an account base, as designated by ADOS, to achieve hotel revenue goals.
- Be responsible for and implement a sales action plan for the development of the designated market segments which includes telephone/direct mail solicitation, personal call program, related sales trips, trade show participation and entertainment.
- Respond promptly to all inquiries and correspondence from clients, prospects and lead referrals.
- Execute sales calls and sales trips as designated.
- Negotiate contract specifics to achieve maximum profitability while satisfying customer needs.
- Be knowledgeable of local and national competitive hotels and marketing strategies.
- Promote and sell to assigned market in defined geographic region or vertical segment.
- Execute activities to include but not limited to sales calls, property tours, entertainment, FAM trips, trade shows, etc.
- Develop and foster business (new and existing) through pro-active direct sales.
- Promote local awareness through maintaining relationships with new and existing customers.
- Identify potential new customers; develop strategies for increasing sales or market share.
- Adhere to all Loews Hotels booking guidelines.
- Develops relationships within community to strengthen and expand customer base
- Maintain communication/relationship with NSO Team
- Maintain communication/relationship with Loews Properties
- Support and promote all Loews Hotels Corporate programs to increase customer awareness
- Be a brand ambassador and reflect company values at all times.
Supportive Functions and Responsibilities
- Respect guidelines of confidentiality and code of ethics in all company areas.
- Represent Loews Hotels in a professional manner at all times.
- Promotes and applies teamwork skills at all times
- Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
- Is polite, friendly, and helpful to guests, management and fellow employees
- Executes emergency procedures in accordance with hotel standards
- Complies with required safety regulations and procedures
- Attends appropriate hotel meetings and training sessions
- Maintains cleanliness and excellent condition of equipment and work area
- Complies with hotel standards, policies and rules
- Recycles whenever possible
- Remains current with hotel information and changes
- Complies with hotel uniform and grooming standards
Specific Job Knowledge, Skills, and Abilities
- The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation:
- Must have excellent communication, organizational and guest relations skills.
- This position requires a high degree of independent judgment and discretion in decision-making with minimal supervision.
- This position has a remote component of up to 2 days per week.
