Assistant Customer Relationship Manager

Full job description

Assistant Customer Relationship Manager

Multiple locations

Department

SOUTH BUSINESS

Job posted on

May 02, 2024

Employee Type

Permanent

Experience range (Years)

0 - N.A.

Group Company: Ujjivan Small Finance Bank

Designation: Assistant Customer Relationship Manager (UB-MB-WB-ACRM)

Position description: Assistant Customer Relationship Manager

Primary Responsibilities:

• Business Financials Responsible to support the sales plans for the branch for unsecured loans Group Loans Unsecured IL KSL AGL To assist setting weeklymonthly targets for the team reviews the set targets on a regular basis Responsible to support acquisition of new GL customers conversion of customers from unsecured to secured loans Where Applicable Guide the CROs to enable conversion of existing borrowing customers for liabilities Support the marketing initiatives designed by products marketing department Assess the market potential and give feedback on product modification and new product development to the regional product teams Share insights on competitor products to the regional productmarketing teams Responsible for the overall Branch Liabilities Target Responsible for the overall Branch Cross Sell Target Customer Ensure customers and CROs are educated about the unsecured loans and liabilities products offered by Ujjivan Resolve customer queriesgrievances pertaining to GL unsecured IL liabilities escalated from the CROs within specified time frame Internal Process Oversee and facilitate collection of documents for account opening in strict adherence to KYC norms Keep abreast of the changes in policies and guidelines by RBI ensures hisher team is educated on the changes to ensure strict adherence Responsible for correct storage of client information and any other documentation inclusive internal reports memos etc Oversee followups with overdue customers to collect the payments Conduct customer house visits cross verify the documents and details in the Customer Profile forms CPF and Loan Application forms LAF conduct Group Recognition Training GRTs Perform surprise visits with the URC BM to the Center meetings AGL Centers to check whether they are as per scheduled time and day Ensure CROs deposit Centre meeting cash at the nearest or collocated BCs Ensures that 100 loan utilization check is conducted by the CRS within 7 days from the day of disbursement ATM Verifications in absence of URC BM Daily Monitoring of all kind of AOF Pendency To maintain smoothly operation of Branch activities like Cashier CCR Desk Responsible for Timely BODCOB and EOD Process Should be compatible with Financial Software application Like Brnet Finacle etc Learning Innovation Coach the branch staff on unsecured loans products to support achieving targets and support them in conversion of existing customers for deposit products Resolve queries and escalations from the team in a welldefined timeframe Ensure adherence to training mandays mandatory training programs for self and reportees

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