Assistant Manager - Operations

Full job description

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

Work closely with the client leadership over regular process updates, review and scoping new engagements.Initiating and driving training programs for team and new recruits as per the process requirementLeading and coaching the team. Carving out the growth plan for the team.Identifying the pain areas within the process and developing action plans for smooth functioning of the processProject management for operational activities. Driving 100 percent SLA on client deliverables throughout teamsSupporting continuous process improvement initiatives to ensure high level of customer satisfactionProvide significant contribution should be able to handle multiple adhoc reports requests and regular recurring reports.Demonstrate analytical skills with attention to detail, analyzing, and authoring functional and technical specificationsHandle clients operational issues independently, keeping key stakeholders informed of the developments at all timesApply Continuous improvement to production processesClient interaction and coordination with various stakeholders Continuous process improvementFixed US ShitfsOverall experience of 6 to7 years in Operations with 2 to3 years of experience of Team management and Client handling with in depth knowledge of US Healthcare domain Payer or provider side of business

Qualifications

Qualification Any graduateOverall experience of 6 to7 years in Operations with 2 to3 years of experience of Team management and Client handling with in depth knowledge of US Healthcare domain Payer or provider side of business