Associate Account Director

Full job description

Working at Real Chemistry and in the healthcare industry isn’t just a job for us. We got into this field for different reasons, but we all stay for the same reason – to uncover insights, make meaningful connections, infuse creativity, and improve the patient experience by transforming healthcare through AI and ideas.

Real Chemistry creates the world around modern therapies with over 2,000 talented professionals, and for the last 20+ years has, carved out its space at the intersection between healthcare, marketing and communications, data & AI, and the people at the heart of it all. We work with the top 30 pharma and biotech companies and are built for uncommon collaboration—we believe we are best together, bring together experts from a wide range of disciplines collaborate without barriers under a single, unified mission: to transform what healthcare is to what it should be. This one-of-a-kind model allows us to work in a way that better reflects how people experience healthcare—all with the intent to transform healthcare from what it is to what it should be. But we can’t do it alone – you in?

Real Chemistry is looking for an Associate Account Director to join our growing team!

This role can be remote in the US or in any of our US offices, including New York City, Boston, Chicago, or Philadelphia.

What you’ll do:

I. New business acquisition

• Participates in new business opportunities as a support to the Account Director
• Writes/populates the proposals/SOWs in response to client inquiries for new business with minimal direction from Supervisor

II. Client services

• Serves as day-to-day client contact
• Builds and maintains client relationships
• Debriefs with Sr Acct D/Acct D regularly

o Primary responsibilities may include but are not limited to:

§ Moderating specific meetings/calls/email communications with client stakeholders,

ensuring a client-centered approach to all communications

§ Oversees all notetaking during meetings/calls (internal and client-facing); sends prompt

recaps to all appropriate parties; may coach junior staff to hone these skillset(s) and own these task(s)

§ Coordinates the resources needed to service project scopes by developing/owning strategic operational plans i.e.) creative briefs, project plans, status spreadsheets, hot sheets, meeting recaps, etc––balancing client expectations alongside the execution of successful work output

§ Follows and implements each client’s Standard Operating Procedures (SOPs) into agency's milestone delivery(s), review periods, MLR submissions, etc.

• Works in close partnership with PM to ensure the smooth production process of all scopes of work
• Reviews timelines created by PM to ensure dates align to client SOP and needs
• Collaborates with PM to meet client submission deadlines and expectations

III. Financials

• Drives the creation of billable job codes
• Provides monthly accruals at all revenue recognition meetings for those scope/account(s) they oversee; provides information and/or updates that might impact any revenue recognition
• Works with PM to understand project burn against original budget; communicates updates to Sr Acct D/Acct D

IV. Professional development & team mentorship

• May mentor and supervise junior staff
• May work with Supervisor determine a professional growth plan where a direct report can further develop skillsets, contribute to the organization, and feel professionally satisfied

V. Collaboration & teamwork

• Effectively collaborates with members across the entire team to succeed
• Ensures procedures are being followed by team members.
• Contributes and/or provides feedback to Supervisor, leadership, and fellow team members with a solution-oriented focus

This position is a perfect fit for you if:

• Our Company values – Best Together, Impact-Obsessed, Excellence Expected, Evolve Always and Accountability with an “I” – really speak to you.
• You are adaptable, resilient, and OK with adjusting your scope, responsibilities, and focus as we grow. When things change, so do we. We’re always evolving.
• You are proactive, driven, and resourceful with strong prioritization skills and a desire to dive into the data.
• You are highly organized self-starter, able to work independently and under tight deadlines.

What you should have:

• Creative, flexible and self-motivated mindset
• Experience interacting with brands and agencies
• Strong organizational, written and verbal skills
• Proficient in Microsoft Word, Excel, PowerPoint, Outlook
• Heavy science/health background or degree preferred

Pay Range: $95,000 - $115,000
This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on job-related, non-discriminatory factors including but not limited to work experience, skills, certifications, and geographical location. The Company reserves the right to modify this pay range at any time.

Real Chemistry is proud to be Great Place to Work® certified; check out what our people shared about our culture and workplace on our Great Places to Work Profile

here

.

Working with HART: Since the pandemic, we have adapted to how our people told us they want to work. We have offices in cities with many employees and clients – New York, Chicago, San Francisco, Manchester, UK and London, UK – that serve as hubs where and when they need us, and we encourage employees who live less than a 45-minute commute of a Real Chemistry office to go in at least two days per week. Outside of these offices, we have regions, where people work remotely but come together quarterly for collaboration, culture and learning opportunities. We call this our Hybrid and Regional Teams approach. Real Chemistry believes we are best together – and our workplace strategy fosters connection and collaboration in person – but also supports flexibility for our people.

Real Chemistry offers a comprehensive benefit program and perks, including options for medical, dental, and vision plans, a generous 401k match, flexible PTO, and entitlement to a five-week sabbatical program after 5 years of service. Other perks include an annual wellness reimbursement, student loan debt contributions, mental wellness coaching and support, and access to more than 13,000 online classes with LinkedIn Learning. Additional benefits for those just starting or continuing with their family building journey include access to enhanced fertility support, Bright Horizons family support programs, as well as expanded paid leave for new parents including personalized coaching support through Your 4th Trimester ®. Learn more about our great benefits and perks at:

https://www.realchemistry.com/

Real Chemistry is an Equal Opportunity employer. We continually strive to build and sustain an inclusive and equitable work environment where our employees feel empowered to leverage all they bring from their personal lived experience and professional expertise, to make our team the best in the industry.

We encourage motivated and qualified applicants to apply without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity/expression, ethnic or national origin, age, physical or mental disability, genetic information, marital information, or any other characteristic protected by federal, state, or local employment discrimination laws where Real Chemistry operates. Should you require accommodations throughout the interview process please let your recruiter know.