Associate, Client Service Representative I

Full job description

Associate, Client Service Representative I G grade

Bring your ideas. Make history.
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - 97% of the world’s top banks work with us as we lead and serve our customers into the new era of digital.

With over 240 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we’re approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.

We’re seeking a future team member for the role of Team Lead, Client Processing to join our FX Operations team. This role is in Pune (Hybrid)

In this role, you’ll make an impact in the following ways:

• Confirmation matching for all 3 rd party, Custody and Bank clients/counterparty on a timely basis.
• Understand and resolve mismatches, breaks, and queries from clients.
• Process settlement instructions for trades that do not STP before the currency cut off’s.
• Chase clients/counterparty to ensure trades are matched and settled before the SLA
• Collaboration with various teams like Trade Support, Static and Sales and trading
• Working on KRI/KPI’s to ensure the data reflected for the functions are accurate.
• Work towards process improvements and efficiency.
• Able to navigate through various confirmation and settlement platforms used within the organization.
• Be swift and pro-active in query resolution and timely escalation of any issues arising during the BAU.

To be successful in this role, we’re seeking the following:

• Working experience in any of these functions i.e FX Confirmation, Settlements, Static or middle office for minimum 5-6 years
• Basic knowledge of FX products like FX Spot, forward, swaps, NDF and FX Options
• Interpret and understand swift messages like MT300, MT202, MT304 etc
• Preferred experience to navigate various platforms like WSS, GTSS, Harmony
• Team player and good attitude and willingness to learn and adapt to the situation.
• Escalate in a timely manner and should collaborate with various internal and external teams
• Answers inquiries and resolves problems or issues. Assesses needs and suggests/promotes alternative approaches to service models.

At BNY Mellon, our inclusive culture speaks for itself. Here’s a few of our awards:

• Fortune World’s Most Admired Companies & Top 20 for Diversity and Inclusion
• Bloomberg’s Gender Equality Index (GEI)
• Human Rights Campaign Foundation, 100% score Corporate Equality Index
• Best Places to Work for Disability Inclusion , Disability: IN – 100% score
• 100 Best Workplaces for Innovators, Fast Company
• CDP’s Climate Change ‘A List’

Our Benefits:

BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.

Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.