Associate Field Services Technology Manager New York

Full job description

Associate Field Services Technology Manager New York

***This role is based in New York and New Jersey, supporting NYC/NJ-managed hotels***

This is your chance to be a part of an in-house Technology team that's creating consumer-facing, industry-leading technologies revolutionizing the hospitality industry around the world! As an Associate Field Services Technology Manager, you will bring your technical skills to a hospitality company with an award-winning culture. On the Technology Field Services East team reporting to the Senior Manager Technology Field Services East, you will support projects including IT CapEx, hotel openings/conversions, and major hotel group events.

HOW WE WILL SUPPORT YOU

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Mental health resources including free counseling through our Employee Assistance Program
• Paid Time Off (PTO)
• Learn more about the rest of our

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member's career journey and at every level, both in our hotels and across corporate.

**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

• This is a hotel-based position, and you will represent Hilton IT by attending Hotel Operations Meetings.
• Interact with hotel team, and if necessary, hotel guests/clients, to provide solutions and deliver Hilton's Customer Promise by supporting the technology needs of business operations.
• Manage and action open/active request or incidents to ensure successful resolution using Hilton's ServiceNow platform including other 3rd-party vendor support processes.

How you will collaborate with others:

• Project management experience implementing and leading departmental processes, procedures, and objectives to ensure success.
• Collaboration that brings positive partnerships with vendors, corporate IT teams, and hotel Team Members.
• Problem solvers, who guide the department's progress and who advise on important issues to facilitate the way we make decisions.
• Supporters of ongoing training and building a Culture of Learning.

What projects you will take ownership of:

• IT CapEx projects for the hotel including network upgrades, server/workstation refreshes.
• Hotel opening and conversion-related projects.

WHY YOU'LL BE A GREAT FIT

You have these minimum qualifications:

• Professional work experience in Technology or related field
• Travel outside of NYC to NJ up to 10%

It would be useful if you have:

• Bachelor's Degree, or Associate's Degree plus 6+ years of Technology related experience, or High School Degree/GED plus 12+ years of Technology related experience.
• Three (3) + years of professional work experience in Technology or related field
• Cisco Meraki or network-related certifications
• Applicable Microsoft certifications: MCSA, MCTS or MCITP for Windows Server, MCDST
• Experience with the following Hospitality related core-systems: PMS, POS, Keycard, and PBX

WHAT IT IS LIKE WORKING FOR HILTON

Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World's Best Workplaces. Check out the and to learn more about what it's like to be on Team Hilton!

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws.

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please if you require an accommodation during the application process