Associate, Quality Management II

Full job description

Overview
Quality Management - IC1Works with senior professionals to analyze and monitor client quality results across the firm and provide accountability and transparency with relevant supporting metrics and information to applicable business partners such as client service, operational teams, relationship support, and senior management. Consults with internal and external clients on how to improve quality and efficiency on firm systems/ products/ platforms. Familiar with Voice of Client (VOC) in order to discern best practices for improving client experience.Provides first level analysis of data and reports to assess client service quality across the business unit.Performs market research and provides data required by senior professionals to make decisions around policies and practices.Collects data on industry norms regarding client interactions and provides input on the improvement of the client experience.Directs third party vendors gathering, organizing, and synthesizing client quality data.No direct reportsWork generally affects own team. Bachelors degree or the equivalent combination of education and experience is required.0-3 years of total work experience preferred. Experience in trading or brokerage preferred.. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

Employer Description:
For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets.

BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world.

Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets.

It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.