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Ally and Your Career
Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?
The Opportunity
The Customer Service Specialist contributes to the profitability of the Ally Insurance Team. The Specialist provides policy assistance and claim inquiry support on GAP and vehicle service contract program and other insurance programs (Tire - Wheel, etc.) to dealers, repair facilities, retail customers and financial institutions.
The Work Itself
Efficiently connect with the caller to acquire pertinent information to resolve GAP and vehicle service contract inquires. Assist customers with their policy and claim questions and concerns and provide a resolution. Document customer interactions and decisions made. Go the extra mile to engage the customer to achieve total customer satisfaction. Communicate information successfully, keep appropriate parties advised. Follow all internal, state and UDAAP guidelines. Have a focus on quality. This is an entry level work from home position.
The Skills You Bring
- Bi-lingual skills (Spanish) required.
- Automotive mechanical knowledge
- Associate's degree or Bachelor's degree in business or other related fields is preferred.
- Ability to communicate effectively with the caller on the phone, through email or chat to acquire pertinent information. Enjoy handling phone calls. Good listening, phone and writing skills.
· Must be reliable and punctual. Ability to follow procedures, multitask and make quick decisions. Type 40 WPM. Typically requires intermediate knowledge of Microsoft Office programs.
How We'll Have Your Back
Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:
