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Full job description
Overview
At Intuit, our mission is to power prosperity around the world. As a QuickBooks Live Bookkeeping Sr Associate you are the center of that mission, providing professional bookkeeping, payroll and tax guidance to our QuickBooks Live small business owners. Your live guidance helps small business owners to self-manage their books and instills trust & confidence, all while using state of the art tools and technology. Your strength as a QuickBooks Live Bookkeeping Sr Associate will allow you to empower and educate business owners on their books so that they can build successful businesses and get one step closer to financial freedom. As a virtual employee, you can decide whether you prefer to work from your home or your office, and flexible scheduling means you have a variety of shifts to choose from!
We are changing the way that people do their bookkeeping by providing world-class professional guidance from experts in bookkeeping, payroll, and tax across the United States. We are revolutionizing the way we support small business owners, and we want you to be a part of it! QuickBooks Live Bookkeeping Sr Associates are passionate about working with small business owners, agile, continually learning, working, and providing guidance and insights in new and exciting ways.
The QuickBooks Live Bookkeeping Sr Associate is responsible for providing professional guidance to Small Business Owners managing their business through Quickbooks Online. This role requires a deep understanding of QuickBooks Online, as well as strong bookkeeping, customer service, and technical skills.
What you'll bring
- Customer service experience
- 1-3 years of bookkeeping and/or accounting experience
- Minimum 1 year of QuickBooks Online experience
- QuickBooks Online Pro Certification required
- CPB is preferred, not required
- Strong attention to detail and ability to manage multiple tasks
- Strong written and verbal communication skills
- Proficient with technology; strong knowledge of computer software and ability to learn technology quickly
- Dedicated high-speed internet connection (DSL, cable, or fiber)
- Ability to work in a fast-paced virtual environment with minimal supervision
- Critical thinking, problem solving, flexibility, and determination
- Willingness to learn and support new products and services
For internal use: qbl assoc
How you will lead
- Provide complex bookkeeping guidance to QuickBooks Online small business owners via video and audio tools in a way that is professional, friendly, and reassuring
- Create high-quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep knowledge and expertise in the customer-facing role
- Guide small business owners on best practices and optimal utilization of the QuickBooks Online platform
- Review information input by small business owners for accuracy and provide insights on their data
- Research regulations to support guidance
