Business Analyst

Full job description

JOB OVERVIEW:

This position is responsible for analyzing business performance to support/develop or test the strategic initiatives of customer management, product/business development, productivity optimization, and sales. They must possess excellent interpersonal skills and work well under tight time constraints.

KEY RESPONSIBILITIES:

20% Information Acquisition – compiles information necessary to review and report on performance of the division, vendors or customers using the Data Warehouse, Operating Systems, External Resources and/or other Resources as required

30% Analysis, Reporting & Recommendations – uses database programs (e.g., Access) spreadsheets, and other statistical and presentation software to analyze acquired information evaluating the performance of customers, developing pricing strategies, establishing performance patterns, determining rebate eligibility and examining base business performance (Sales, GP$, ROI, etc.) – some of these analysis may be periodic in nature (e.g., weekly, monthly, quarterly) and others may be ad hoc – develops reports and presentations to communicate results and recommends business tactics and strategies based on findings.

30% Operational Implementation & Troubleshooting – Creates, maintains and updates Sales Plans/Contracts, Rebate frameworks and Customer Profiles as necessary – troubleshooting issues, bringing discrepancies to upper management’s attention and preparing documentation related to specific issues.

15% Departmental Documentation – prepares and maintains updated documentation on department procedures.

5% Participates in special projects and performs other duties as required.

SPECIFIC KNOWLEDGE & SKILLS:

• Excellent organizational, analytical and interpersonal skills.
• Self-starter with attention to detail and deadlines.
• Mathematical aptitude and the ability to formulate pricing guidelines.
• Advanced Excel and IS knowledge needed.

GENERAL SKILLS & COMPETENCIES:

• Excellent time management skills and the ability to prioritize work
• Ability to set clear team goals, delegate tasks and set deadlines
• Very good attention to detail and accuracy
• Customer service oriented and ability to work with and resolve complex issues
• Ability to plan and arrange activities
• Excellent interpersonal communication skills
• Excellent written and verbal communication skills
• Ability to maintain confidential and highly sensitive information
• Ability to work in a team environment
• Ability to multi-task
• Ability to manage conflict
• Capacity to work effectively under pressure
• Good analysis and problem-solving skills
• Oversee multiple and/or complex projects
• Identify and recommend continuous improvement opportunities
• Establish productive working relationships at multiple levels within the organization

WORK EXPERIENCE: Typically, 5 or more years of related experience.

PREFERRED EDUCATION: Typically, High School education, vocational training and/or on-the-job training. Bachelor’s degree preferred.

TRAVEL / PHYSICAL

DEMANDS: Travel typically less than 10%. Office environment. No special physical demands

The posted range for this position is $46,541-$81,446 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including education, prior experience, training, current skills, certifications, location/labor market, internal equity, etc.