Business Analyst (Remote)

Full job description

As an NRG employee, we encourage you to take charge of your career and development journey. We invite you to explore exciting opportunities across our businesses. You’ll find that our dynamic work environment provides variety and challenge. Your growth is key to our ongoing success—take the lead in shaping your career development, goals and future!

Job Summary:

The Business Analyst will collaborate with various departments and stakeholders to gather, document, and analyze business requirements, processes, and workflows. They will translate these requirements into functional specifications for technology teams and work closely with project managers, developers, and testers to ensure successful project delivery. The Business Analyst will also be involved in identifying areas for process improvement and recommending solutions to enhance operational efficiency and effectiveness.

The Business Analyst will also be accountable for supporting parts of the consumer lifecycle – awareness; desire; enrollment; fulfillment; delivery; billing; collections; communications, and other duties as assigned.

Essential Duties/Responsibilities:

1. Requirement Elicitation and Analysis:

• Work closely with business stakeholders to understand their needs, objectives, and challenges.

• Elicit, document, and analyze business requirements, processes, and workflows.

• Translate business requirements into clear and concise functional specifications for technical teams.

2. Solution Design:

• Collaborate with technology teams to design solutions that meet business needs.

• Propose innovative and practical solutions to address business challenges.

• Ensure that proposed solutions align with the organization's strategic goals and technological capabilities.

3. Stakeholder Communication:

• Serve as a liaison between business stakeholders and technology teams.

• Communicate complex technical concepts to non-technical stakeholders.

• Present findings, recommendations, and project updates to various audiences.

4. Documentation:

• Create detailed documentation including business requirements, process flows, use cases, and user stories.

• Maintain accurate and up-to-date project documentation throughout the project lifecycle.

5. Project Management:

• Collaborate with project managers to define project scope, objectives, and deliverables.

• Assist in project planning, estimation, and resource allocation.

• Monitor project progress and identify potential risks or deviations from the plan.

6. Quality Assurance:

• Participate in system testing, user acceptance testing, and validation of implemented solutions.

• Ensure that delivered solutions meet the specified requirements and are of high quality.

7. Process Improvement:

• Identify areas for process optimization and efficiency enhancement.

• Recommend process improvements and assist in their implementation.

• Perform other duties as assigned.