Full job description
Business Operations Specialist (US - Contract)
Salary/Hourly Rate:
- $50/hr - $55/hr
Onsite/Remote:
- This is a hybrid position in Seattle, WA, sitting onsite 2-3 days per week
Position Overview:
At Expedia Group, we are looking for candidates to match the dynamic, collaborative, and inclusive spirit of our company for a 6-month temporary assignment. We act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes.
The Growth and Operations team is an essential business partner for the Strategic Partnership & Affiliates organization and thrives on cross functional collaboration and making impactful contributions!
We provide three critical services to the business: 1) Business Operations, 2) Outsourced Affiliate Services, and 3) Growth & Commercial Optimization. These functions work harmoniously to deliver commercial and operational excellence to our customers (internally and externally) and across every aspect of our business.
The Business Operations team efficiently and effectively manage thousands of cases a month and support a vast array of partners to be successful through the EG affiliate program. They achieve this by adopting a break/fix service model, to guarantee that they are responsive to any raised issue, but also ensure they have the means to pre-emptively identify and resolve incidents and risks for the business.
Responsibilities of the Business Operations Specialist:
- Manage a backlog of incoming operations tasks, prioritize tasks, and ensure timely completion
- Ensure delivery of all essential operational items for online partnerships such as coupons, partner onboarding & approvals, transaction queries, and more
- Investigate root cause and impact for technical outages, escalate to engineering teams for resolution, and communicate update and result with stakeholders
- Collaborate with business operation and account management team to maintain and implement global operational processes
- Provide training and support to the team to ensure they are equipped to carry out their roles effectively
- Manage all aspects of partner onboarding, campaign setup and launch
- Participate in projects and initiatives aimed at improving operational performance and enhancing customer satisfaction
- Adapt to business and partnership needs
- Develop and maintain strong relationships with partners, stakeholders, and other teams within the company
Qualifications for the Business Operations Specialist:
- A minimum 3-6+ years of operation experience with a track record of delivering high-quality results for a technology company
- SOP experience required
- Experience working with external partners and account mangers is a plus
- Advanced knowledge of Excel for data analysis and reporting
- Experience supporting online commission-based partnerships preferred
- A strong collaborator with a positive attitude and a bias for action, who can work effectively in a team environment
- A problem solver with strong interpersonal skills and the ability to interact with all levels of an organization
- Able to apply both technical knowledge and logic for troubleshooting
- Organized and detail-oriented with excellent time management skills
- Excellent analytical and prioritization skills, with a data-driven approach to decision-making
- Quality-focused mindset with a commitment to delivering outstanding work and exceeding expectations
Please note contractors are engaged to provide services to Expedia Group on a temporary basis in connection with a specific assignment. Contractors are hired and employed through Atrium, our third-party payrolling partner.
As a woman-owned firm, Atrium values diversity. We are an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
This job posting is for a temporary role as an employee of Atrium on assignment at Expedia. The individual selected for this role will be offered the role as an employee of Atrium; compensation, medical benefits, fringe benefits and other terms and conditions of employment shall be presented by Atrium upon offer. The pay rate range provided is a reasonable estimate of the anticipated compensation range for this job at the time of posting. The actual pay rate will be based on a number of factors, including skills, competencies, experience, location and/or being pursued and other job-related factors permitted by law. In addition, this role will be eligible for overtime pay, in accordance with federal and state requirements.
No C2C or Third-Party Vendors
Job Type: Contract
Pay: $50.00 - $55.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Commute:
- Seattle, WA 98119 (Required)
Ability to Relocate:
- Seattle, WA 98119: Relocate before starting work (Required)
Work Location: Hybrid remote in Seattle, WA 98119
If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.
