What's The Company Name: Walgreens
Job Name: Call Center
Qualification Required: Graduation
Job Needed Hours: 8 Hours
Payout: $21/Hour
Job Place: Tampa, USA
Job Summary:
In compliance with state and federal regulations, performs data entry and patient registration. Responsible for resolving third party rejections and responding to high volume customer inquiries, working under direct supervision. Follows standard operating procedures and performs duties in accordance with company policies and procedures. Responsible for using pharmaceutical systems to obtain patient and medication information. Duties may vary depending on the assigned department.
Job Responsibilities:
- Using Walgreens prescription data entry guidelines and procedures, process new patient enrollment by entering data into the appropriate system.
- Handles patient prescription requests according to HIPAA guidelines and enters refill orders for processing. Troubleshoot missing prescription information and interpret medical abbreviations (SIG codes). Resolves all data entry exceptions.
- Manages correspondence with patients (incoming calls, chat, emails) and makes outgoing calls to prescribers and patients as needed.
- Resolves third-party rejections by reviewing, gathering information, making corrections, and resubmitting for processing based on individual plan requirements. Call insurers and others to get information, get cancellation approval, or resolve third-party denials.
- Provides support to pharmacists, both on-site and off-site. Identify and communicate issues to higher level personnel as appropriate. You must obtain an active technician license or certification within the first 90 days and maintain an active technician license or certification.
Basic Qualifications
- 18 years or older
- High school diploma or GED.
- Basic computer skills (for example: turning the computer on and off, using the mouse to point and click, starting and closing programs, switching between programs, saving files, printing documents, and/or accessing information online) .
- Basic search engine skills to include opening a browser, typing URLs in the correct location, using a search engine, bookmarking a site, navigating using forward/back buttons /stop and completing online forms.
- Intermediate keyboard skills (at least 25 wpm, typing, document formatting).
- Communicate effectively in writing and verbally.
Preferred Qualifications
- At least 1 year of experience as a Pharmaceutical Technician in a retail or call center environment.
- At least 18 months as a Pharmacy Technician with a state certificate/registration issued by the State Board of Pharmacy or a nationally recognized certification body.
- Experience in providing customer service to internal and external clients, including meeting quality service standards and evaluating customer satisfaction.
- Intermediate to advanced keyboard skills (at least 35 wpm, typing, document formatting).
- Fluency in Spanish and English.
Top 10 Tips for Interview
- Keep your mind and body, relax.
- Never try to give a long answer to an interview question. Keep your answer short and effective.
- If you don't know the answer of any question, do not try to mislead the interviewer because he knows everything. Here your answer should be just some simple words "Sorry Sir/Ma'am, I do not know the answer".
- Your dress should be formal. Formal dress always leaves a good impact on the interviewer.
- Take the permission from the interviewer before going inside the interview room by saying "May I come in Sir/Madam?”.
- Do not shake your leg and hand again and again.
- Your clothes should be neat and clean.
- If the interviewer asks the question in English/Hindi, you should give the answer in the same language. If you are not comfortable in that language, you should ask your interviewer "I am not comfortable in English/Hindi. Sir, Can I give the answer in 'your comfortable language'". Do not try to give the answer in which language you are not comfortable because in this situation. You would not be able to give your 100% in that language.
- How much time you will stay in the interview room, do not be out of focus. Your focus should be on the interviewer. Do not miss any single word out of what he would be asking. Because if you do so, you will need to listen to that question again. And trust me guys. This is very bad impact. So try to understand and listen to the question properly at once.
- Before leaving the room. You should say 'Thank you to your interviewer'
What is remote job?
When a company hires an employee and asks him to work from his home then this working process is called a remote job. The employee is connected with the company remotely. All the work is given and done by employee online. So employee does not need to go to the office to do the work.
Why remote jobs
As we all know that the situation for the last 3 years, is not good because of covid-19. Nobody wants to go out for work. That is the big reason. All job seekers want remote jobs and their family is also stopping them to go out to do a job Because they want to keep their family members safe from covid.
Types of Remote Jobs
There are mainly two types of remote jobs.
1. Telephonic
2. Systematic
A, All the employees come in the telephonic category work on the phone. Mostly two jobs come in this category.
- Customer Support Jobs
- Advisor Jobs
B, All the employees who work on a system (Desktop, Laptop) come in the Systematic category. There are many jobs that come in the category.
- Data Entry Job
- Designer job
- developer job
- Content Writer job
- Video editor job, etc.
Educational Qualification:
Candidates Who Have Passed Graduate or its Equivalent from a Recognized Board or University Are Eligible For this recruitment
Kindly check the Official Notification for more qualification details Notification Link Is Given Below
Document Required:
Required Documents for This recruitment: Candidate should have this Document Before Apply Online Candidates Are Suggested To Read the Official Notification Before Applying
- Document – Qualifications certificate with mark sheets
- Passport size Photographs
- Signature
How to apply:
- All the eligible candidates can apply for This Job as mentioned below
- Read official notification carefully From the Official Website
- Read Notification Carefully Before Apply
- Fill The Application Form (Link Is Given Below)
- Attach Required Document and Passport Size Photo with Signature
- Then Submit Done
