Job Responsibilities: Call Center
Salary: $20-30/Hour
Company: Aetna
Location: Springfield, USA
Educational Requirements: Bachelor's Degree
Job Description
Carry your heart to paintings at CVS health! Our client Care division of CVS health’s Pharmacy benefit supervisor enterprise is hiring 100s of customer Care Representatives for your place!
Are you interested by a bendy paintings schedule and stay inside seventy five miles of Lees Summit, MO? An opportunity wherein you can balance priorities in and out of doors of work while being dedicated to handing over heart driven service to our thousands and thousands of plan participants? In that case, remember this function at CVS fitness, a Fortune four organisation. We're presently hiring part Time patron Care support teams for the drugstore advantage supervisor (PBM) department of CVS health.
In this position, you will be helping members with their pharmacy benefit plans. You will take inbound calls and solution questions concerning prescription insurance, medicine coverage and mail order prescriptions so that our contributors higher understand their insurance and options. Thru your abilities and understanding, you may offer the solutions had to assist simplify their fitness care experience. You may have the possibility to examine extra about fitness care, even as increasing your very own reports, and commencing doorways to extra opportunities inside CVS!
We offer make money working from home flexibility in case you meet the standards. Earn a living from home standards consists of but isn't always constrained to maintaining your own internet with authorized speed requirements, comfortable workspace free from distractions, and a hit of completion of the education application. Adherence to HIPAA and governmental compliance are required on this role.
We've a comprehensive education application to make certain your achievement at the team. This consists of onsite training of 6 weeks. Training is created to can help you experience hands on studying whilst additionally interacting with running shoes, self-paced modules, and management engagement from day 1! Schooling region can vary by using character experience with onsite and WFH positions.
Timetable alternatives are designed to create a flexible paintings schedule for the ones balancing priorities in and outside of labor. We are currently providing component time schedules starting at 20 hours every week. Days off and hours may vary. Scheduled start times will vary and rotate to aid business desires. Website online hours are 6am-11pm neighborhood time, 7 days consistent with week.
Our Care colleagues have opportunities to develop in and out of doors of our business unit with opportunities for development from a REP I to a REP II and III. There are paths to progression thru our profession Mapping guide. We want to peer you excel!
As we body of workers our business in a strategic and dynamic way, it may require us to regulate scheduled running hours to fulfill the range of call quantity. There may be periods of peak extent where we ask for an growth on your preferred hours labored through time beyond regulation. Equally, there are instances where name volumes fall, and we can also ask colleagues to reduce scheduled hours. Any requested growth or decrease to hours may be communicated with strengthen be aware to a colleague. At CVS health, we continually are searching for to hold the colleague at the coronary heart of what we do whilst meeting enterprise needs.
Required Qualifications
- 1 12 months enjoy interacting with customers (i.E. Call center, retail, customer service environment, hospitality industry, navy experience)
- Pc talent in windows-based totally packages
Desired Qualifications
- Buddies degree or equivalent experience
- Capacity to hassle clear up in a fantastic, efficient way
- Cozy referring to customers in a affected person, helpful way that demonstrates a authentic problem for enhancing the customer high-quality of existence
- Reliability and compliance with scheduling requirements
- Ability to showcase persistence and empathy and explicit assurance and self assurance
- Strong customer service abilities, which include courteous smartphone etiquette and professionalism
- Robust oral, interpersonal and verbal exchange abilities
Training
- High school degree or equal revel in preferred
Commercial enterprise assessment
Bring your coronary heart to CVS health each one folks at CVS fitness stocks a single, clean motive: Bringing our coronary heart to every second of your health. This reason guides our commitment to supply enhanced human-centric health take care of a hastily changing global. Anchored in our emblem — with heart at its center — our purpose sends a non-public message that how we deliver our services is simply as crucial as what we deliver. Our heart At paintings Behaviors™ guide this reason. We want each person who works at CVS health to sense empowered with the aid of the function they play in transforming our culture and accelerating our capacity to innovate and deliver solutions to make health care more personal, convenient and less expensive. We attempt to sell and maintain a culture of range, inclusion and belonging each day. CVS health is an affirmative motion organisation, and is an equal opportunity organization, as are the health practitioner-owned corporations for which CVS fitness gives control offerings. We do no longer discriminate in recruiting, hiring, advertising, or another employees motion based on race, ethnicity, coloration, country wide starting place, intercourse/gender, sexual orientation, gender identity or expression, religion, age, disability, covered veteran reputation, or another function blanketed by way of applicable federal, nation, or nearby law. We proudly aid and inspire humans with military enjoy (active, veterans, reservists and national guard) as well as army spouses to apply for CVS health job opportunities.
