Job Responsibilities: Call Center Representative
Salary: $20-30/Hour
Company: Walgreens
Location: Juneau, USA
Educational Requirements: Bachelor's Degree
Process precis:
According with nation and federal regulations, plays statistics entry and affected person registration. Liable for decision of third birthday celebration rejects and responding to high quantity client inquiries, running under direct supervision. Follows standard working procedures and plays responsibilities according with organisation regulations and approaches. Responsible for the usage of pharmacy systems to obtain patient and drug records. Responsibilities may range based on assigned department.
Activity duties:
- Using Walgreens prescription statistics access strategies and recommendations, techniques new affected person registration through entering records into suitable machine. Handles patient prescription requests within HIPAA suggestions and enters fill up orders for processing. Troubleshoots to achieve missing prescription statistics, and interprets scientific abbreviations (SIG codes). Resolves all statistics entry associated exceptions.
- Handles correspondence to sufferers (inbound calls, chats, emails) and makes outbound calls to prescribers and patients as wished.
- Resolves 0.33 birthday party Rejects by reviewing, collecting statistics, making corrections and resubmitting for processing in line with person plan requirements. Makes telephone calls to insurers and others to reap facts, gain override approval or in any other case resolve the third celebration Rejects.
- Presents help to Pharmacists, both those inside the facility and people at different places. Identifies and communicates troubles to senior degree group of workers as appropriate.
- Need to achieve lively technician license or certification within the first ninety days, and hold an energetic technician license or certification.
Simple qualifications
- 18 years of age or older
- Excessive faculty diploma or GED.
- Simple stage laptop talents (for example: start up and close down computer, use mouse to factor and click, begin and near applications, switch between programs, keep documents, print files and/or access data online).
- Basic engines like google talents to consist of starting a browser, typing in URLs in the right area, the usage of a search engine, bookmarking a website, navigating the usage of again/ahead/stop buttons, and filling out bureaucracy on line.
- Intermediate level keyboarding competencies (at the least 25 WPM, touch typing, formatting files).
- Speak successfully in writing and verbally.
Preferred Qualifications
- As a minimum 1 12 months of pharmacy technician enjoy in a retail or name middle environment.
- At least 18 months as a pharmacy technician with a certificate/registration by state as granted by the nation board for Pharmacy or nationally recognized certification company.
- Experience offering customer service to inner and outside clients, including meeting excellent requirements for services, and assessment of customer pleasure.
- Intermediate to superior stage keyboarding competencies (at the least 35 WPM, contact typing, formatting documents).
- Fluency in Spanish and English.
