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Job Responsibilities: Call Center Representative
Salary: $20-30/Hour
Company: Walgreens
Location: St Louis, USA
Educational Requirements: Bachelor's Degree
Process summary:
According with state and federal rules, performs information entry and patient registration. Accountable for resolution of 1/3 celebration rejects and responding to excessive volume customer inquiries, working underneath direct supervision. Follows widespread working tactics and plays responsibilities in accordance with enterprise rules and processes. Chargeable for the usage of pharmacy systems to obtain patient and drug data. Responsibilities might also range based on assigned branch.
Job obligations:
- The usage of Walgreens prescription records access procedures and guidelines, strategies new affected person registration by entering statistics into suitable device. Handles affected person prescription requests inside HIPAA recommendations and enters top off orders for processing. Troubleshoots to attain lacking prescription data, and interprets scientific abbreviations (SIG codes). Resolves all facts access related exceptions.
- Handles correspondence to sufferers (inbound calls, chats, emails) and makes outbound calls to prescribers and sufferers as needed.
- Resolves 1/3 celebration Rejects via reviewing, accumulating statistics, making corrections and resubmitting for processing according to man or woman plan necessities. Makes cellphone calls to insurers and others to acquire information, gain override approval or in any other case clear up the 0.33 birthday party Rejects.
- Gives help to Pharmacists, each the ones inside the facility and people at other locations. Identifies and communicates issues to senior level staff as appropriate.
- Must acquire lively technician license or certification within the first 90 days, and hold an lively technician license or certification.
Fundamental qualifications
- 18 years of age or older
- Excessive school degree or GED.
- Basic level laptop abilties (as an instance: begin up and shut down pc, use mouse to point and click, begin and close applications, switch between applications, keep files, print files and/or access records on-line).
- Simple search engines like google skills to consist of beginning a browser, typing in URLs in the ideal area, using a search engine, bookmarking a site, navigating the use of again/ahead/forestall buttons, and filling out paperwork on line.
- Intermediate level keyboarding abilities (as a minimum 25 WPM, touch typing, formatting files).
- Talk correctly in writing and verbally.
Desired Qualifications
- At least 1 12 months of pharmacy technician experience in a retail or call center environment.
- At the least 18 months as a pharmacy technician with a certificates/registration by nation as granted by way of the nation board for Pharmacy or nationally diagnosed certification company.
- Experience offering customer service to internal and outside clients, including meeting satisfactory standards for offerings, and assessment of consumer delight.
- Intermediate to advanced stage keyboarding competencies (at the least 35 WPM, contact typing, formatting documents).
- Fluency in Spanish and English.
