Job Responsibilities: Call Center Representative
Salary: $20-30/Hour
Company: Walgreens
Location: Phoenix, USA
Educational Requirements: Bachelor's Degree
Process precis:
According to state and federal guidelines, plays records access and affected person registration. Chargeable for the decision of third party rejects and responding to high extent purchaser inquiries, running under direct supervision. Follows trendy working methods and performs responsibilities in accordance with employer rules and techniques. Responsible for using pharmacy systems to acquire patient and drug records. Obligations can also vary primarily based on assigned branch
The position can pay $20.00/hr ($20.00 after ninety days)
Activity responsibilities:
- Using Walgreens prescription data access strategies and pointers, processes new patient registration with the aid of getting into statistics into suitable device. Handles patient prescription requests within HIPAA guidelines and enters replenish orders for processing. Troubleshoots to reap lacking prescription facts, and translates medical abbreviations (SIG codes). Resolves all records entry associated exceptions.
- Handles correspondence to patients (inbound calls, chats, emails) and makes outbound calls to prescribers and sufferers as wished.
- Resolves third birthday party Rejects via reviewing, collecting statistics, making corrections and resubmitting for processing in line with individual plan requirements. Makes telephone calls to insurers and others to acquire records, advantage override approval or otherwise resolve the 0.33 birthday party Rejects.
- Presents help to Pharmacists, both those inside the facility and those at other locations. Identifies and communicates issues to senior level personnel as suitable.
- Must reap lively technician license or certification inside the first ninety days, and keep an active technician license or certification.
Fundamental qualifications
- 18 years of age or older
- Excessive school degree or GED.
- Primary level computer capabilities (for example: start up and close down pc, use mouse to factor and click on, begin and close programs, transfer between programs, shop files, print files and/or get right of entry to records on-line).
- Basic engines like google competencies to encompass starting a browser, typing in URLs in the best region, using a search engine, bookmarking a domain, navigating the usage of again/ahead/stop buttons, and filling out bureaucracy on line.
- Intermediate level keyboarding competencies (at least 25 WPM, touch typing, formatting documents).
- Speak effectively in writing and verbally.
Favored qualifications
- At the least 1 yr of pharmacy technician experience in a retail or call middle surroundings.
- At least 18 months as a pharmacy technician with a certificates/registration by way of country as granted by the kingdom board for Pharmacy or nationally diagnosed certification agency.
- Experience offering customer service to internal and external clients, which includes assembly excellent requirements for offerings, and assessment of purchaser satisfaction.
- Intermediate to superior stage keyboarding capabilities (as a minimum 35 WPM, touch typing, formatting files).
- Fluency in Spanish and English.
