Job Responsibilities: Call Center Representative
Salary: $20-30/Hour
Company: Walgreens
Location: Montpelier, USA
Educational Requirements: Bachelor's Degree
Process precis:
In accordance with nation and federal regulations, performs statistics access and patient registration. Liable for resolution of 1/3 celebration rejects and responding to high quantity customer inquiries, operating beneath direct supervision. Follows fashionable operating techniques and performs responsibilities according with employer policies and strategies. Accountable for using pharmacy systems to reap affected person and drug data. Duties can also range primarily based on assigned department.
Process duties:
- The usage of Walgreens prescription information entry methods and tips, techniques new affected person registration through entering facts into suitable device. Handles patient prescription requests within HIPAA pointers and enters fill up orders for processing. Troubleshoots to obtain lacking prescription data, and interprets medical abbreviations (SIG codes). Resolves all data access related exceptions.
- Handles correspondence to sufferers (inbound calls, chats, emails) and makes outbound calls to prescribers and sufferers as wanted.
- Resolves 0.33 birthday party Rejects by using reviewing, amassing records, making corrections and resubmitting for processing in step with man or woman plan requirements. Makes smartphone calls to insurers and others to acquire data, gain override approval or otherwise solve the third celebration Rejects.
- Affords help to Pharmacists, both those within the facility and people at different places. Identifies and communicates issues to senior degree body of workers as appropriate.
- Have to gain energetic technician license or certification within the first 90 days, and maintain an active technician license or certification.
An identical opportunity employer, inclusive of incapacity/veterans
Approximately Walgreens Boots Alliance
Walgreens www.Walgreens.Com is blanketed in the U.S. Retail Pharmacy and U.S. Healthcare segments of Walgreens Boots Alliance, Inc. Nasdaq WBA, an included healthcare, pharmacy and retail chief with a 170 yr historical past of caring for communities. WBAs reason is to create greater joyful lives via better fitness. Working nearly 9,000 retail places throughout the usa, Puerto Rico and the U.S. Virgin Islands, Walgreens is proud to be a community health vacation spot serving almost 10 million clients each day. Walgreens pharmacists play a important position inside the U.S. Healthcare machine with the aid of providing a extensive range of pharmacy and healthcare services, which includes people who power equitable get right of entry to to care for the nations medically underserved populations. To high-quality meet the desires of customers and sufferers, Walgreens gives a true omnichannel revel in, with fully integrated physical and virtual systems supported by the latest technology to supply excessive great services and products in communities national.
Primary qualifications
- High school diploma or GED.
- Fundamental stage computer capabilities (as an example: start up and shut down computer, use mouse to factor and click on, begin and close applications, switch between programs, save documents, print documents and/or get right of entry to data on line).
- Fundamental serps skills to encompass beginning a browser, typing in URLs in the precise area, the use of a seek engine, bookmarking a domain, navigating the use of again/forward/forestall buttons, and filling out forms on-line.
- Intermediate level keyboarding capabilities (as a minimum 25 WPM, touch typing, formatting documents).
- Speak efficiently in writing and verbally.
- 18 years of age or older
Desired qualifications
- As a minimum 1 year of pharmacy technician revel in in a retail or call middle surroundings.
- At the least 18 months as a pharmacy technician with a certificates/registration via nation as granted by means of the kingdom board for Pharmacy or nationally recognized certification enterprise.
- Enjoy presenting customer service to internal and external customers, along with assembly exceptional standards for services, and evaluation of customer satisfaction.
- Intermediate to advanced level keyboarding capabilities (at least 35 WPM, touch typing, formatting files).
- Fluency in Spanish and English.
