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Job Responsibilities: Call Center Representative
Salary:$20-30/Hour
Company: Walgreens
Location: Florida, USA
Educational Requirements: Bachelor's Degree
Task precis:
According with country and federal policies, performs facts entry and affected person registration. Answerable for decision of 0.33 party rejects and responding to high quantity customer inquiries, operating underneath direct supervision. Follows fashionable running approaches and performs obligations in accordance with agency policies and processes. Chargeable for the usage of pharmacy systems to acquire affected person and drug information. Responsibilities may additionally range based on assigned department.
Task obligations:
- The use of Walgreens prescription facts entry techniques and tips, processes new patient registration via entering facts into suitable machine. Handles affected person prescription requests within HIPAA guidelines and enters replenish orders for processing. Troubleshoots to reap missing prescription information, and translates clinical abbreviations (SIG codes). Resolves all records access related exceptions.
- Handles correspondence to sufferers (inbound calls, chats, emails) and makes outbound calls to prescribers and patients as needed.
- Resolves 1/3 birthday celebration Rejects by means of reviewing, gathering records, making corrections and resubmitting for processing consistent with person plan requirements. Makes cellphone calls to insurers and others to attain records, benefit override approval or in any other case remedy the 1/3 celebration Rejects.
- Affords assistance to Pharmacists, both those inside the facility and those at other places. Identifies and communicates problems to senior level team of workers as appropriate.
- Need to achieve energetic technician license or certification inside the first 90 days, and preserve an active technician license or certification.
Approximately Walgreens and WBA
Walgreens (www.Walgreens.Com) is covered within the U.S. Retail Pharmacy and U.S. Healthcare segments of Walgreens Boots Alliance, Inc. (Nasdaq WBA), an included healthcare, pharmacy and retail leader with a a hundred and seventy year historical past of worrying for communities. WBAs motive is to create extra glad lives thru higher fitness. Working nearly nine,000 retail locations throughout america, Puerto Rico and the U.S. Virgin Islands, Walgreens is proud to be a community fitness destination serving almost 10 million customers each day. Walgreens pharmacists play a important position in the U.S. Healthcare device by using supplying a extensive range of pharmacy and healthcare services, such as those that drive equitable get admission to to care for the international locations medically underserved populations. To quality meet the wishes of customers and patients, Walgreens offers a real omnichannel enjoy, with fully incorporated bodily and digital structures supported by using the contemporary generation to deliver excessive nice products and services in communities national.
Fundamental qualifications
- High faculty diploma or GED.
- Primary degree pc abilities (for example: start up and shut down laptop, use mouse to factor and click on, begin and close applications, switch between applications, save files, print documents and/or get admission to records on line).
- Basic serps skills to include beginning a browser, typing in URLs in the ideal vicinity, the use of a search engine, bookmarking a site, navigating the usage of again/ahead/forestall buttons, and filling out forms on-line.
- Intermediate degree keyboarding talents (as a minimum 25 WPM, contact typing, formatting files).
- Talk efficaciously in writing and verbally.
- 18 years of age or older
Favored qualifications
- At least 365 days of pharmacy technician enjoy in a retail or name center environment.
- At the least 18 months enjoy as a pharmacy technician with a certificate/registration by using nation as granted via the nation Board of Pharmacy or nationally diagnosed certification business enterprise.
- Experience offering customer support to inner and external clients, which includes meeting great requirements for offerings, and evaluation of purchaser pleasure.
- Intermediate to superior degree keyboarding capabilities (as a minimum 35 WPM, contact typing, formatting documents).
- Fluency in Spanish and English.
