Job Responsibilities: Call Center Representative
Salary: $20-30/Hour
Company: Walgreens
Location: Lincoln, USA
Educational Requirements: Bachelor's Degree
Process precis:
In accordance with state and federal regulations, plays statistics access and affected person registration. Accountable for decision of 1/3 celebration rejects and responding to high volume patron inquiries, working below direct supervision. Follows trendy running strategies and performs duties in accordance with organisation guidelines and strategies. Responsible for the use of pharmacy structures to achieve patient and drug records. Responsibilities may additionally vary based totally on assigned department.
Task duties:
- The use of Walgreens prescription facts access methods and hints, methods new affected person registration by getting into statistics into suitable device. Handles affected person prescription requests inside HIPAA recommendations and enters replenish orders for processing. Troubleshoots to achieve lacking prescription data, and interprets medical abbreviations (SIG codes). Resolves all records access related exceptions.
- Handles correspondence to patients (inbound calls, chats, emails) and makes outbound calls to prescribers and sufferers as needed.
- Resolves third birthday party Rejects by way of reviewing, gathering information, making corrections and resubmitting for processing consistent with person plan necessities. Makes cellphone calls to insurers and others to gain information, advantage override approval or in any other case remedy the 0.33 party Rejects.
- Affords assistance to Pharmacists, each the ones within the facility and people at different locations. Identifies and communicates problems to senior stage team of workers as suitable.
- Have to obtain energetic technician license or certification in the first ninety days, and keep an active technician license or certification.
Approximately Walgreens and WBA
Walgreens (www.Walgreens.Com) is blanketed within the U.S. Retail Pharmacy and U.S. Healthcare segments of Walgreens Boots Alliance, Inc. (Nasdaq WBA), an incorporated healthcare, pharmacy and retail leader with a one hundred seventy yr background of caring for communities. WBAs cause is to create extra completely satisfied lives thru higher fitness. Operating almost 9,000 retail locations across the us, Puerto Rico and the U.S. Virgin Islands, Walgreens is proud to be a community fitness destination serving almost 10 million customers each day. Walgreens pharmacists play a critical role within the U.S. Healthcare device by means of imparting a wide range of pharmacy and healthcare services, such as people who force equitable get admission to to care for the countries medically underserved populations. To pleasant meet the needs of customers and patients, Walgreens gives a true omnichannel enjoy, with completely incorporated physical and digital systems supported via the trendy generation to deliver excessive first-rate products and services in communities national.
Primary qualifications
- Excessive college degree or GED.
- Basic stage pc abilties (for instance: start up and shut down computer, use mouse to factor and click on, start and near programs, switch between programs, store documents, print documents and/or access information on-line).
- Simple engines like google abilities to include establishing a browser, typing in URLs in the best area, the use of a search engine, bookmarking a site, navigating the usage of lower back/ahead/stop buttons, and filling out bureaucracy online.
- Intermediate level keyboarding skills (at least 25 WPM, touch typing, formatting documents).
- Talk successfully in writing and verbally.
- 18 years of age or older
Desired qualifications
- At least 12 months of pharmacy technician experience in a retail or call middle environment.
- At least 18 months experience as a pharmacy technician with a certificate/registration through nation as granted with the aid of the nation Board of Pharmacy or nationally diagnosed certification agency.
- Enjoy presenting customer service to internal and outside customers, along with assembly first-class standards for offerings, and evaluation of patron satisfaction.
- Intermediate to advanced stage keyboarding competencies (as a minimum 35 WPM, contact typing, formatting documents).
- Fluency in Spanish and English.
