Job Responsibilities: Call Center Representative
Salary: $20-30/Hour
Company: Walgreens
Location: Madison, USA
Educational Requirements: Bachelor's Degree
Activity precis:
According to national and federal guidelines, plays information entry and affected person registration. Responsible for the resolution of 0.33 birthday party rejects and responding to high-extent customer inquiries, working under direct supervision. Follows trendy working strategies and performs obligations in accordance with agency policies and procedures. Liable for using pharmacy systems to gain patient and drug statistics. Obligations might also vary primarily based on the assigned department.
Job responsibilities:
- The use of Walgreens prescription records access techniques and suggestions, strategies for new affected person registration through entering facts into the suitable machine. Handles affected person prescription requests within HIPAA hints and enter refill orders for processing. Troubleshoots to gain missing prescription facts, and interprets scientific abbreviations (SIG codes). Resolves all statistics entry-related exceptions.
- Handles correspondence to patients (inbound calls, chats, emails) and makes outbound calls to prescribers and patients as needed.
- Resolves 0.33 birthday party Rejects by way of reviewing, amassing records, making corrections and resubmitting for processing in keeping with personal plan necessities. Makes telephone calls to insurers and others to gain information, gain override approval, or otherwise clear up the 0.33 birthday celebration Rejects.
- Provides assistance to Pharmacists, both those in the facility and those at other locations. Identifies and communicates issues to senior stage body of workers as suitable.
- Ought to achieve active technician license or certification within the first ninety days, and maintain an energetic technician license or certification.
Approximately Walgreens and WBA
Walgreens (www.Walgreens.Com) is protected in the U.S. Retail Pharmacy and U.S. Healthcare segments of Walgreens Boots Alliance, Inc. (Nasdaq WBA), an incorporated healthcare, pharmacy, and retail leader with a hundred and seventy yr heritage of caring for communities. WBAs motive is to create extra glad lives thru higher fitness. Working almost nine,000 retail places across America, Puerto Rico, and the U.S. Virgin Islands, Walgreens is proud to be a community fitness destination serving nearly 10 million customers each day. Walgreens pharmacists play a vital function inside the U.S. Healthcare system by way of providing a huge range of pharmacy and healthcare services, inclusive of those that pressure equitable get the right of entry to take care of the country's medically underserved populations. To great meet the wishes of customers and sufferers, Walgreens offers a real omnichannel revel, with completely integrated physical and virtual structures supported by contemporary technology to supply excessive great products and services in communities nationwide.
Primary qualifications
- High faculty diploma or GED.
- Fundamental degree computer abilities (for example: begin up and close down pc, use mouse to point and click, start and near packages, transfer between programs, save documents, print files and/or get entry to statistics online).
- Primary search engines like google abilties to consist of beginning a browser, typing in URLs in the proper area, using a seek engine, bookmarking a domain, navigating using returned/ahead/prevent buttons, and filling out bureaucracy on line.
- Intermediate degree keyboarding abilities (at least 25 WPM, contact typing, formatting files).
- Talk correctly in writing and verbally.
- 18 years of age or older
Favored qualifications
- As a minimum three hundred and sixty five days of pharmacy technician experience in a retail or name center environment.
- At the least 18 months revel in as a pharmacy technician with a certificate/registration with the aid of country as granted by the nation Board of Pharmacy or nationally recognized certification organisation.
- Revel in supplying customer support to inner and external customers, which include meeting quality standards for services, and evaluation of client pride.
- Intermediate to advanced stage keyboarding competencies (as a minimum 35 WPM, contact typing, formatting documents).
- Fluency in Spanish and English.
