Job Responsibilities: Call Center Supervisor
Salary: $20-30/Hour
Company: Disney
Location: Frankfort, USA
Educational Requirements: Bachelor's Degree
Obligations:
- Behavior every day briefing to the crew and replace motel call center Database information in well timed basis to make certain statistics provided to visitors are accurate, and perform floor control and provide support to the crew on each day normal foundation
- Cope with incoming calls as Hosts and guest remarks or proceedings escalated from subordinate
- Replace education substances and behavior schooling to the brand new hires and to the team for boosting the high-quality of services furnished to guests
- Prepare and cross take a look at daily log sheets to make sure facts high-quality, carry out case investigation and pick out root purpose, and improve to unique inner partners for visitor's case handling
- Lead the motel familiarization, crew building activities, mentor and mentee tea and snack classes often to decorate communications among group
- Make certain the team individuals are nicely groomed, enriched their cellphone etiquette, product and procedural information in purpose to improve operation performance and effectiveness
- Behavior exceptional warranty to transactions and ensure accurate and consistent information delivered to visitors. Host training with crew individuals on ordinary basis to pressure overall performance improvement and supply high-quality remarks as reputation
Simple qualifications:
- Higher diploma or above in hospitality or related disciplines
- Minimal 3 years associated running experience in hospitality or name middle subject
- Splendid command of both spoken and written English, Cantonese and Mandarin
- True interpersonal, organizational and communique abilities
Favored qualifications:
- Ideally with preceding paintings revel in in lodge, client services, or tourism industry
- Ideally with tertiary education qualification from motel, Hospitality or Tourism control publications
- Ideally with pc abilities and know-how in Microsoft workplace applications (phrase, Excel, PowerPoint) and chinese phrase processing
＃LI-DNI
Extra information!:
AGENDA AVAILABILITY
Our theme Park and hotel resorts perform 365 days a year. Candidates will need to paintings shifts in step with a roster this is decided through the company, which include shifts on Saturdays, Sundays and Public holidays.
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