Job Responsibilities: Call Center Supervisor
Salary: $20-30/Hour
Company: Disney
Location: California, USA
Educational Requirements: Bachelor's Degree
Responsibilities:
- Behavior day by day briefing to the group and replace motel call center Database records in well timed foundation to ensure records supplied to guests are correct, and perform floor control and offer assist to the group on every day everyday foundation
- Handle incoming calls as Hosts and visitor feedback or lawsuits escalated from subordinate
- Update schooling materials and behavior education to the brand new hires and to the group for reinforcing the first-rate of services provided to guests
- Put together and pass check every day log sheets to make certain information exceptional, carry out case research and identify root reason, and strengthen to specific inner partners for guest's case coping with
- Lead the lodge familiarization, crew building activities, mentor and mentee tea and snack periods frequently to enhance communications amongst crew
- Make sure the team individuals are well groomed, enriched their phone etiquette, product and procedural understanding in intention to improve operation efficiency and effectiveness
- Conduct pleasant assurance to transactions and make sure correct and regular facts brought to guests. Host coaching with crew individuals on everyday basis to pressure overall performance development and supply effective feedback as reputation
Primary qualifications:
- Better degree or above in hospitality or associated disciplines
- Minimal three years related working enjoy in hospitality or call middle area
- Brilliant command of both spoken and written English, Cantonese and Mandarin. (Non chinese language speakme applicants are welcome!)
- Correct interpersonal, organizational and verbal exchange skills
Favored qualifications:
- Preferably with preceding work enjoy in inn, client services, or tourism enterprise
- Ideally with tertiary schooling qualification from inn, Hospitality or Tourism management publications
- Ideally with computer abilties and knowledge in Microsoft workplace packages (word, Excel, PowerPoint) and chinese language phrase processing
＃LI-DNI
Extra statistics:
AGENDA AVAILABILITY
Our subject matter Park and resort inns function 12 months a 12 months. Applicants will want to paintings shifts in keeping with a roster that is decided by way of the agency, together with shifts on Saturdays, Sundays and Public vacations.
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