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Job Responsibilities: Analyst
Salary: $20-30/Hour
Company: American Express
Location: USA
Educational Requirements: Bachelor's Degree
Full Job Description:
With the right support, people and businesses can make tremendous progress. When you join the Amex team, you'll be part of a global community of diverse colleagues committed to supporting our customers, our community and each other. Here, you will learn and grow as we help you create a unique and meaningful career path for you with benefits, programs and changes that support you personally and professionally.
At American Express, you will be recognized for your contribution, leadership and influence. Everyone who works together has the opportunity to participate in the success of the company. Together, we will win as a team, and strive to uphold our company values and our strong commitment to support and deliver the best customer experience in the world every day. And we will do this with integrity and an environment where everyone is seen, heard and felt. Join the Amex team and let's lead the way together.
The Global Planning and Configuration Team (GPAC) is responsible for maintaining, evaluating and improving the Global Services Group's (GSG) capacity policy (which is made up of many complex areas, including volume, production, operations and personnel management). The GPAC team is responsible for the development and implementation of staff and standard operating procedures, across all GSG call centers, while ensuring consistency and coordination of standard operating procedures across ground control across the entire network. . The team collaborates across businesses, including working with partners: Global Operations Teams, American Express Technologies, Global Servicing Learning Network, Global Talent Acquisition, and GCN Strategy and Support.
Responsibility:
Career supports plan and advice for GSG
Services workers and services produced, planning processing for management if necessary
Develop and manage server distributions from the company of the Call Call
Tips and forecasts permanently for the arrival, exit and circle
Develop, fill and continue to make plans and processes of continuous increase in the center workers
Will make the effects of the higher plan that recommends you are good for any business
Create the most active event in the WFM area, including the authorization process, policy, processing, management real time and development of the legal process
Share with contact controls and all parts of performance and poor results of Call Center
In charge of the production of ads and research and review if necessary for management groups, and for individual members
Review and suggest you must select support, see the performance and the amount of the system establishes valid performance status for the Service Center
The final prophecy for the fulfillment of response to the monthly service per month, per week, daily and intraday for many lines
Give newspapers and things that can, discover these dangerous and correct and / or to prevent
Represents the wfm on management management and contract, as well as good features and services
Reports and removal from site and day of day and make a plan for maintenance
Develop the more useful stories that will lead to efficient users
Reports and removal from site and day of day and make a plan for maintenance
Half a little:
The limit of at least three (3) of handling management experience
Baccalaureate or size experience in the search area required
Qualify:
The information about the Call of Call, the system, type of donations, calls the system, and the prophecy and devices are planning
Well known to the required managed device, experience of managing calls and warning of system
VBA information with SQL program, knowledge from addition.
The experience of management and management of one wfm one on contact contacts
Experience in Site Calls and at least 300
Ability to communicate well with the terms or group and groups and follow the same group or to display different measures
Statistical, research and problem settling
A strong tutorial in his correspondence
Right to manage a lot of jobs, working and fast and meeting times
Must have an understanding of calls
The experience shows that managing work plans planning
The PC Software / Windows Required with Mayu, Excel and Power Point
Experience by using work tools as part, GENESY / connection, venient or IEX
Experience and forecasts, go out, the back company and the environmental environment
Power to translate data in metric and technical plan has difficult skills and maths, research, communication and processing
