Change Communications Program Manager

Full job description

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Change Communications Program Manager

Summary:

This critical communications role is dedicated to driving compelling employee communications and cultural change.

The successful candidate will work directly with leaders and colleagues across the business, this individual will develop and deliver global change communication strategies and plans in support of Change Management team and other global functions' programs.

The person in this role is committed to high quality and innovative communication. Someone who loves the challenge of cutting through the noise to get employees' attention, creative storytelling and working in a fast paced, collaborative environment. They must have the expertise to develop, deliver and target messaging to a broad audience.

Reporting to and working closely with the OCM Lead for global regulatory affairs change management, they will support change programs to help deliver seamless, accessible and engaging communications in a complex environment. This role will also be responsible for effectively managing a team of change management consultants across the portfolio of regulatory change work.

This is a hands-on role that requires a communicator who will both conceive and implement the communications strategy and tactical elements.

Major Duties:

• Develop change communication plan and implement global employee communication strategies and tactics in support of global regulatory affairs communications and programs that drive cultural change, engagement and risk management.

• Drive employee connection to our purpose, the role the global regulatory affairs at the Bank, our strategic vision, beliefs and ways of working, and to their leaders and each other.

• Align communication strategies, plans and activities to tell a cohesive story across the entire risk and controls enhancement program.

• Leverage a wide range of internal communications channels and tactics to inform, educate, and engage Northern Trust partners.

• Provide project management support including planning, tracking of key activities, ensuring timely delivery, and providing regular status reporting to program stakeholders and leadership

• Manage a team of change management consultants in support of the risk and control enhancement program for global regulatory affairs.

• Collect planned communications, engagements and change impacts via standardized tools / templates.

• Work closely with Change Learning Manager to map planned communications across projects to ensure cohesive change stories to impacted stakeholder groups

• Ensure reviewers and approvers are understood and documented to enable an efficient content distribution process (i.e., SMEs, HR, Legal, Business Leaders)

Knowledge/Skills

• Bachelor’s or 7+ years of employee communications experience supporting enterprise-wide programs.

• Strong communication skills, including verbal and written with all audiences, including senior leaders, in a structured manner, including on high-sensitivity topics

• Proven experience managing delivery of critical changes in complex environment

• Ability to establish trust-based relationships with stakeholders across enterprise, including experience effectively reviewing and challenging and raising awareness of key stakeholders

• Shows expertise in developing and delivering impactful messages. Able to rapidly weigh all factors and complexities in guiding and influencing message development.

• Excels at verbal, written, digital communications; ability to achieve cut through with a succinct, approachable communication style.

• Work with communications partners across all businesses to understand employee audiences, adapting communications strategies to address unique needs.

• Keen understanding of innovative and best practice communication channels, methodology and measurement.

• Practiced capacity to handle complex projects with multiple partners using influencing skills.

• Brings a business outcomes approach to communications work.

• Set and continually manage Change Management expectations with team members and other stakeholders

• Coach, mentor, and lead project team members (project team and internal customers), educating each in the process and tools being used and their role in the process

• Experience and knowledge of change management principles, methodologies, and tools

• Proven successful track record working in large/complex multi-location programs/projects

• Must be a team player and able to work collaboratively with and through others

• Acute business acumen and understanding of organizational issues and challenges

• Familiarity with project management approaches, tools and phases of the project lifecycle

• Experience with large-scale organizational change efforts

• Prosci Change Management Practitioner certification preferred

#LI-MG1

#Hybrid

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at

MyHRHelp@ntrs.com

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We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.