Client Outreach Manager

Full job description

Cenikor is a non-profit organization and one of the largest substance use treatment centers in the nation. We are currently seeking a Client Outreach Manager for our Dallas, Texas Facility.

SCHEDULE: Monday - Friday 8am - 5pm

Cenikor's Value Proposition - What's In It for You?

• PURPOSE in your work - service to others, giving back to your community, helping to save lives, being fulfilled at work. See how we served last year.
• COMPETITIVE PAY, BENEFITS, PAID TIME OFF, $2k - $4k TUITION REIMBURSEMENT, up to 10% 401K and BONUSES - we hire and reward high performers.
• STABILITY and GROWTH - more than 55 years in business - our strong financial processes support our drive to serve more people and ensure stability for our team members.
• CONTINUOUS LEARNING and PROFESSIONAL DEVELOPMENT - we are committed to developing our leaders in their desired career path and promoting from within. We have Cenikor Career Pathways Program that you can join after 90 days of employment. We also have an annual leadership development program with assigned mentors to help you achieve your professional goals. More than 25% of our total employees have been promoted the last 4 years.
• STUDENT LOAN FORGIVENESS - The Public Service Loan Forgiveness (PSLF) forgives your qualified student loans if working for a non-profit for a specific period of time. Find out more here.
• The work we do isn't easy. If you like purposeful hard work, serving others and having FUN with your team while achieving goals, Cenikor will be the right place for you!

ESSENTIAL FUNCTIONS:

• Develop and maintain relationships within assigned territory, coordinated with Director of Business Development, to ensure appropriate mix of insurance and state-funded clients.
• Assist Director of Business Development develop relationships with insurance companies, referring providers and EAP programs to aid in stabilizing incoming referral volumes.
• Conduct presentations with judges, attorneys, physicians, payers, probation and parole departments, Department of Human Services, shelters, hospitals and other drug treatment facilities with clients.
• Document contacts weekly as required in the Customer Relationship Management system (e.g., Salesforce), and report out via other methods as requested.
• Track and report activities, contacts, success rates and outcomes for referral partners.
• Participate in regional and team-wide strategic planning activities, under the direction of Director of Business Development / Facility Director(s), and other Cenikor Leadership, to maximize business development efforts.
• Seek-out opportunities to participate in health fairs, rallies, and conferences where Cenikor's services can be showcased to referral sources.
• Act as a community resource to referral partners.
• Work closely with Director of Business Development / Facility Director(s), and other Cenikor Leadership to uphold the core principles of Cenikor's culture.
• Travel throughout assigned geographic region presenting Cenikor Foundation's continuum of care.
• Present in a courteous and professional manner at all times.
• Maintain strict confidentiality on all client and Foundation matters and refer questionable issues to your supervisor.
• Required to actively maintain facility office hours at designated location with assigned office hours. Required office hours may change based on business needs.
• Perform additional duties as assigned and consistent with the exempt functions as defined in this job description.

QUALIFICATIONS FOR THE POSITION:

Skills, Knowledge and Abilities:

• Knowledge of drug and alcohol treatment programs.
• Demonstrated ability to work independently and possess intrinsic motivation.
• Ability to influence the utilization of Cenikor's services using effective sales techniques and knowledge of treatment needs and practices.
• Skilled customer service provider, presenter, and public speaker.
• Ability to think strategically to solve problems and achieve goals.
• Embrace diversity and display ability to interact effectively with various types of people.
• Ability to present a professional, positive image that reflects well on the organization.
• Knowledge of Microsoft Office software required, including specific MS Outlook calendar experience.
• Ability to consistently uphold the Core Principles of Cenikor's Culture:

o Demonstrate "mission of service" to our clients

o Positive, respectful communication with both staff and clients

o Demonstrate self-motivation and perseverance to achieve goals

o Role model appropriate, professional behaviors including appropriate client boundaries

o Work effectively as part of a team, helping to set up others for success

Education:

• Bachelor Degree preferred in business, marketing or with clinical licensure.

Experience:

• Minimum of Two (2) years of business development experience, recovery or healthcare sales preferred.
• Experience with Salesforce software preferred.

Licensure Required:

• Valid Driver's License required

IMPORTANT NOTES:

• EQUAL OPPORTUNITY EMPLOYER
• DRUG-FREE WORKPLAC