Client Service Administrator

Full job description

The Client Service Administrator will be responsible for managing all administrative duties related to onboarding and maintenance of client accounts. The Client Service Administrator will work closely with and support portfolio managers, while adhering to established compliance regulatory policies and procedures.

Primary Responsibilities:

• Prepare new account documents and coordinate the opening and funding of investment accounts. Investment accounts may consist of individual, organization retirement, and/or trust accounts.
• Update and monitor account information. Verify and update account coding, cost basis, and any other client and account information as needed.
• Interact with brokerage service teams to process client transactions, research cost basis, income tax and accounting issues as required.
• Respond to client inquiries on a timely matter; help identify possible issues and provide assistance or a resolution.
• Perform operation or administrative functions for client related requests (i.e., check request, wiring funds, address change and stock gifts.)
• For trust accounts, review trust documents and work with trustees to ensure the trust is properly administered. This would include tasks such as the requirement for income distributions from irrevocable trusts.
• For retirement accounts, review and schedule distributions for account holders at the required minimum distribution age or for account holders who’ve inherited an IRA.
• Interact with attorneys, accountants, and other professionals regarding client accounts.
• Attend prospect and client meetings as needed.
• Provide assistance to portfolio managers and client relationship officers.
• Input documents into electronic filing system.
• Perform Salesforce data entry and updates.
• Work directly with Compliance to ensure fulfillment of proper administration and fiduciary duties on accounts.
• Prepare miscellaneous client reports.
• Provide back-up for miscellaneous administration and other clerical duties as needed.

Ideal Candidate Profile – “Our Casting Call!"

• 5 years of financial services experience required.
• Proficient with Microsoft Word and Excel.
• Excellent communication skills in various formats (meetings, reporting, emails, phone calls).
• Proven organizational skills within daily tasks, projects, and team management.
• High attention to detail in calculations and presentations.
• Ability to work under pressure with shifting deadlines and priorities.
• Commitment to maintaining confidentiality.
• Self-motivated, disciplined, and a team player with strong ethics and integrity.
• Emotional Intelligence (E.Q.)

Company Overview:

Cerity Partners is a leading, national registered wealth management and institutional consulting firm serving high-net-worth individuals and their families, businesses and their employees, and nonprofit organizations from its offices across the country. Our in-house experts of attorneys, tax advisors, financial planners and investment professionals are passionate about and committed to providing objective financial advice and oversight.

Our mission is to positively impact the financial well-being of our clients by delivering objective financial advice. Our culture allows us to deliver this mission. We believe in a simple formula that drives our actions and pushes us every day to do better than the day before: People First + Accountability = Winning Outcomes. We expect our team members to deliver on their responsibilities, understand how every component of our company works to generate success, and hold themselves and their colleagues accountable to the highest standards. As a result, we will enjoy talking to you if:

• You understand the need to provide a world-class client experience
• You value the collaboration of insightful, experienced colleagues to deliver our services
• You demonstrate a strong affinity in financial services, exceptional communication, organization, and prioritization skills