Job Responsibilities: Client Support
Salary: $20-30/Hour
Company: Aetna
Location: Grand Rapids, USA
Educational Requirements: Bachelor's Degree
Activity Description
The purchaser aid crew is hiring purchaser assist specialists. The group is searching out a candidate with applicable commercial enterprise and technique understanding. They may be chargeable for addressing the daily needs of clients and participants and will need in order to resolve purchaser-initiated plan participant problems. The customer help crew is an extension of the Account control team and is critical in the organization as a liaison between our customers and participants.
To be successful in this role you will be coping with proceedings, pointers and feedback in queue, receiving and respond to patron problems in a timely manner thru e-mail, fax, cases and phone. You may additionally be accountable for timely comply with up on requests to ensure resolution as well as making sure entire tracking of consumer contact in database to construct touch history, pick out developments, facilitate courting constructing and offer control and consumer reporting.
Different key duties can consist of presenting plan advantage override help at purchaser request, presenting feedback to purchaser Care management on servicing incidents and growing provider developments as well as partnering with Account management group to make sure maximum customer delight and difficulty trending.
Scheduled Hours for this role: Monday – Friday 9 AM – five:30 PM MST (Occasional need for scheduled overtime, weekend and vacations as determined with the aid of business want -EX: “Welcome Season”.)
*****In-office, Hybrid and work at home alternatives available based totally off of overall performance and business requirements after successful of entirety of the education & qc procedure**
Required Qualifications
- 1+ years of customer support revel in.
- 1+ years of call middle enjoy.
- 1+ years of health Care industry experience.
Desired Qualifications
Revel in with PeopleSafe, RXClaim, SalesForce, Moxie and Microsoft office applications of Excel, PowerPoint, phrase and Outlook.
Enjoy with plan designs and purchaser programs.
Enjoy constructing partnerships and navigating via complicated organizational shape/hierarchy.
Education
- Required – Verifiable high faculty diploma or GED
- Preferred – final touch of higher level of training inclusive of buddies/Bachelor’s degree and/or specialized education Certification(s)
Enterprise evaluation
Bring your heart to CVS fitness each one folks at CVS fitness stocks a unmarried, clear reason: Bringing our heart to each second of your health. This purpose courses our dedication to deliver enhanced human-centric health care for a unexpectedly changing international. Anchored in our logo — with heart at its center — our purpose sends a private message that how we deliver our offerings is simply as crucial as what we supply. Our coronary heart At paintings Behaviors™ assist this reason. We want anyone who works at CVS fitness to feel empowered by using the role they play in reworking our way of life and accelerating our capability to innovate and supply solutions to make health care extra non-public, convenient and less expensive. We try to sell and sustain a subculture of range, inclusion and belonging every day. CVS health is an affirmative motion employer, and is an equal possibility corporation, as are the health practitioner-owned groups for which CVS fitness presents management offerings. We do not discriminate in recruiting, hiring, promotion, or another employees action based totally on race, ethnicity, coloration, countrywide beginning, intercourse/gender, sexual orientation, gender identity or expression, religion, age, disability, covered veteran reputation, or another feature blanketed with the aid of relevant federal, kingdom, or neighborhood law. We proudly support and inspire humans with navy revel in (active, veterans, reservists and countrywide guard) in addition to army spouses to use for CVS fitness job possibilities.
