Full job description
2. JOB PURPOSE:
Responsible to support Restaurant Managers for smooth and uninterrupted running of Restaurants. Overall operation of Restaurants/respective area as per the laid guidelines / SOP, conducting various audits (as prescribed from time to time) & driving sales and profitability as per the budgets.
3. JOB DIMENSIONS:
Operating Budget /
1.5 Crores
Financial Data &
Revenues…
Number of Staff Supervised: 150
Direct Reports:
5-6 Restaurant Managers
Total:
150 Employees
4. KEY ACCOUNTABILITIES:
Description
Performance Indicators
Handle multiple Restaurants and ensuring smooth and uninterrupted
§
function of Restaurants.
Working towards achieving ambition 2014
§
Planning and carryout LSM plans.
§
Conducting staff meeting at periodic intervals and ensure motivation
§
Lower attrition rate
of the team. Keeping Fun at work culture alive.
Maintaining various MIS reports, analyse and identifying areas of
§ OER, C S Audit, FIDA
opportunity
Liaison with Govt officials / environmental bodies( if required) for
§ Reqd Restaurant Licences in place
legal permissions/licences
Responsible for making & implementing promotional strategies to
§
Sale growth
increase sales volume & achieve maximum customer satisfaction
Quality compliance and working for quality improvement in
§
Ingredient evaluation
consultation with Quality Dept
§
OER product quality
Developing and implementing procedures, control systems for
OER Product quality
maintaining hygiene and quality standards.
OER
Ensure profitability of operations and supervise all aspects of product
§
Profit & Loss statement
management, monitoring food production to ensure compliance with
quality & hygiene standards.
Ensuring high quality services, resulting in customer delight and
§
KKM
optimum resource utilization.
§
CSI score
Ensuring maximum customer satisfaction by closely interacting with
in-house and potential guests to understand their requirements and
customizing the product and services accordingly.
People Management, continuous Training of employees.
§
Training MIS
Guiding, mentoring team members to ensure efficiency in operations
§
MTD Training audit
& meeting of individual & group targets
Imparting appropriate training on Food preparation, Service
§
Friday Training Day
Excellence to restaurant and support service staff.
5. COMMUNICATIONS & WORKING RELATIONSHIPS:
Internal:
§ All Departments (IT, Maintenance, Marketing, HR, Corporate Affairs, Training, Project, Corporate Sale, MIS, Payroll, Accounts, Supply Chain, Quality Control, Six Sigma)
External:
§ External customer
§ Telecom service provider
§ Serco Call Centre
§ Finance Support providers e.g. IDBI, Sodexo, Accor, CMS
§ All Vendors
§ Govt official
6. QUALIFICATIONS, EXPERIENCE, & SKILLS:
§ Qualification – BSc Hotel Management/BHM/Diploma Hotel Management (3 Years)/Any Graduate/MBA/PGDBA
§ Experience – 5-10 years’ experience in the QSR/Food Retail/Hospitality industry at managerial level.
§ Age Group: 28-34 years
§ Incumbents with positive attitude & excellent communication skills
§ Candidates passionate to build a career in Domino's Pizza and should be willing to relocate as per business requirements.
§ Profit & Loss Management, Team Management, Business Development & Multiple Restaurants handling are essential for an ideal candidate.
Job Types: Full-time, Permanent
Pay: ₹900,000.00 - ₹1,200,000.00 per year
Benefits:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Morning shift
- Rotational shift
Supplemental pay types:
- Performance bonus
- Quarterly bonus
- Yearly bonus
Experience:
- total work: 1 year (Preferred)
Work Location: In person
