Job Responsibilities: Collections Specialist
Salary: $20-30/Hour
Company: American Express
Location: USA
Educational Requirements: Bachelor's Degree
Full Job Description:
At American Express, we know that with the right support, people and businesses have the potential to achieve tremendous growth. Whether we're supporting the trust of our customers going forward, doing business at a higher level, or encouraging people to explore the world, our colleagues define what will always possible - and we are happy to support any of them. When you join #TeamAmex, you'll be part of a diverse community of over 60,000 colleagues, all with a mission to deliver exceptional customer experiences every day. American Express' mission is to be the most respected service brand in the world. Global credit management protects American Express assets by reducing credit losses and fraud to the highest level. We use unique methods, ensure compliance with all legal requirements and provide high quality services to enhance customer and shareholder value. We will achieve this by having a team of talented people supported by best practices and capabilities. As a General Manager, you will be responsible for building relationships with our delinquent customers, helping them resolve their situations and resolve their issues to reach a successful conclusion for American Express and valued by our customers. This role will involve making outbound or inbound calls to our valued customers. The purpose of this call is to get a guarantee from the paying customer that their account is overdrawn and allow them to stay with the card.
Summary of circumstances
Key deliverables
Risk analysis and analysis of customer accounts, recommending system improvements deemed necessary
Review account risk to determine whether to authorize or stop additional spending,
Compliance with privacy and consumer laws
Follow American Express policies and procedures
Support the goal of providing value-added services while simultaneously managing operations and management
Use marketing techniques to promote spending and encourage customers to provide supporting financial information
Develop relationships with map team members and listen carefully to issues that may arise,
Provide cardholders with solutions to help them get their accounts back to normal,
Discussions with the card team to determine the best way to do it and reach an agreement on short and long term solutions,
Track all actions from this call and record all actions,
Resolve cardholder inquiries on a business-to-business basis and at a higher level than competitors to minimize provision for losses,
Answer cardholder questions in a way that provides personalized service and an "I can" attitude.
