Commercial Excellence Associate

Full job description

Description

Title: Commercial Excellence Associate
Location(s) of Consideration: United States & United Kingdom
Description: Remote

About Norstella
At Norstella, our mission is simple: to help our clients bring life-saving therapies to market quicker—and help patients in need.
We turn that into a reality by helping our clients navigate the complexities at each step of the drug development life cycle, from pipeline to patient.
As one of the largest global pharma intelligence solution providers, Norstella unites market-leading companies that all have a shared goal of helping bring life-saving therapies to market quicker—and help patients in need.
Each organization (Citeline, Evaluate, MMIT, Panalgo, The Dedham Group) delivers must-have answers for critical strategic and commercial decision-making. Together, we help our clients:

• Assess the market need and competitive landscape
• Know precisely which drugs to prioritize in their portfolios
• Connect the dots between patients and clinical trials
• Reduce costs, mitigate risk and stay in compliance
• Find out where the launch difficulties will be—before they’re difficulties

By combining the efforts of each organization under Norstella, we can offer an even wider breadth of expertise, cutting-edge data solutions and expert advisory services alongside advanced technologies such as real-world data, machine learning and predictive analytics.
At Norstella, we don’t just deliver information and insights. We deliver answers you can act on.

The Commercial Excellence Team
The Commercial Excellence team (part of Norstella’s broader Pricing, Planning, and Alliances organization) supports the success of Norstella commercial team by acting as a center of excellence for client onboarding, completion of vendor forms, due diligence questionnaires, and other associated activities as required, for both new and existing clients.
Our Commercial Excellence team is passionate about our customers and their business, anticipating their needs, demonstrating our understanding of what actionable value is derived from our platform, and supporting them in their partnership with Norstella. Our goal is to exceed their expectations by providing white glove service with due diligence questionnaires, requests for information, vendor forms, and being a go-to resource on who all the internal subject matter experts are within the business.

Scope of Role
In this role of Commercial Excellence Associate, you will:

• Report directly to the Global Head of Pricing, Planning, and Alliances but be supported by the team’s Commercial Excellence Manager(s)
• Support Account Managers (AMs), Senior Account Managers (SAMs), and Key Account Directors (KADs), Strategic Solution Sellers, and Client Success Managers (CSMs) with completion of vendor forms and due diligence questionnaires (DDQs).
• Seek support and advice from a Commercial Excellence Manager initially for all forms but will quickly develop to complete all but the most complex of forms unassisted. The Commercial Excellence Associate and Commercial Excellence Manager will rely on each other to quality control all commercial excellence output prior to delivery.
• Contribute required content to requests for information (RFIs).
• Onboard new clients and support the development of commercial relationships through both proactive and reactive outreach; each client is on a case-by-case basis but primarily via email.
• Support AMs, SAMs, KADs, Solution sellers and CSMs with client questions via email and Teams. As a Commercial Excellence Associate you will initially seek the support of a Commercial Excellence Manager when joining client calls but will quickly develop to complete all but the most complex client calls without support
• Support with ad hoc projects in efforts to achieve our revenue goals.

Expected Outcomes

• Demonstrate ownership and passion around your development and growth
• Demonstrate ownership of your goals, milestones, and accomplishments
• Be described as an excellent Commercial Excellence Associate by your peers, Sales & SME Teams
• Form trusted partner relationships with internal stakeholders and clients
• Meet all requested deadlines and manage internal/external expectations on deadlines
• Communicating openly with the Commercial Excellence Managers and reaching out to them for support in a timely manner
• Good understanding of the products and offerings of all Norstella’s Brands: www.norstella.com/our-brands
• Occasional travel

What it Takes – Skills and Expertise
To be considered for this you should have:

• True team-player, embodying our organizational values
• Ability to receive and provide honest feedback with a high level of empathy, focusing on fostering a positive and open team environment
• Basic understanding of our clients: Industry (pharmaceutical, biotechnology, medical devices, and life sciences), financial (buy-side and sell-side), and other (academia and government).
• Ability to prioritize and execute different deliverables and ensure goals and deadlines are achieved promptly
• Ability to focus on working systematically and methodically on a task in a fast paced and deadline driven environment
• Detail-oriented, proactive, flexible and able to handle multiple projects simultaneously
• Solution-focused, creative, self-motivated
• Capability to adapt and evolve within various environments and teams
• Ability to work with colleagues at varying levels of the organization and readily incorporate feedback.
• Ability to work independently. As this is a remote role, the candidate should ideally have prior experience operating effectively and efficiently in a remote environment.

What it Takes – Knowledge and Qualifications

• Requires bachelor’s degree or equivalent in a combination of schooling and/or experience
• 1 – 4 years of experience in a proposals, sales operations support, project management, client success or similar role
• Ability to use Microsoft Suite (Excel, Word, etc.)
• Demonstrable experience using Salesforce
• Basic understanding of navigating SharePoint and Monday.com preferred but not required and can be learned on the job.

What we offer (benefits) – US:

• Medical Benefits, Dental Benefits, Vision Benefits
• Flexible Spending Account (FSA), Health Savings Account (HAS)
• Basica Life and Personal Accident Insurance, Basic Disability Insurance, Voluntary Group Life Insurance, Voluntary Personal Accident Insurance
• 401(k) Plan with Employer match
• Open Vacation Policy

What we offer (benefits) - UK:

• 25 days annual leave, 4 days for volunteering and a personal day
• 5% pension match
• Group Life Assurance (100% employer funded)
• Group Income Protection (100% employer funded)
• Other voluntary benefits such as: Dental, Cash Plan, PMI Excess Cover, Health Screening & Critical Illness

The guiding principles for success at Norstella:
01: Bold, Passionate, Mission-First
We have a lofty mission to Smooth Access to Life Saving Therapies and we will get there by being bold and passionate about the mission and our clients. Our clients and the mission in what we are trying to accomplish must be in the forefront of our minds in everything we do.
02: Integrity, Truth, Reality
We make promises that we can keep, and goals that push us to new heights. Our integrity offers us the opportunity to learn and improve by being honest about what works and what doesn’t. By being true to the data and producing realistic metrics, we are able to create plans and resources to achieve our goals.
03: Kindness, Empathy, Grace
We will empathize with everyone's situation, provide positive and constructive feedback with kindness, and accept opportunities for improvement with grace and gratitude. We use this principle across the organization to collaborate and build lines of open communication.
04: Resilience, Mettle, Perseverance
We will persevere even in difficult and challenging situations. Our ability to recover from missteps and failures in a positive way will help us to be successful in our mission.
05: Humility, Gratitude, Learning
We will be true learners by showing humility and gratitude in our work. We recognize that the smartest person in the room is the one who is always listening, learning, and willing to shift their thinking.

The expected base salary for this position ranges from $100,000.00 to $110,000.00. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered.
We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Norstella is proud to be an Equal Opportunity Employer.

Equal Opportunities Statement
Citeline is an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, color, nationality, ethnic or national origin, religion or belief, disability or age. Our ethos is to respect and value peoples differences, to help everyone achieve more at work as well as in their personal lives so that they feel proud of the part they play in our success. We believe that all decisions about people at work should be based on the individuals abilities, skills, performance and behavior and our business requirements. Citeline operates a zero-tolerance policy to any form of discrimination, abuse or harassment. We know that sometimes the 'perfect candidate' doesn't exist, and that sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here, you are welcome. If you read this job description and feel engaged and excited, we’d love to see you apply.

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