Full job description
Who We Are
Join a team that puts its People First! As a member of First American's family of companies, National Commercial Services provides single-point service for simple to multi-property/multi-state national commercial real estate transactions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.
What We Do
First American is reinventing the commercial title industry from within. We’re looking for a unique, ambitious individual who wants to join an early-stage, high-growth operation within a larger, Fortune 500 organization. You will be rolling up your sleeves to help service our quickly growing list of customers. We utilize a new, end-to-end title operations process for servicing our customers. Simultaneously, you’ll collaboratively identify product and technical opportunities to enhance the customer experience and operational efficiency of our new process. You will be an integral part in testing and iterating on these processes while assisting commercial, national title transactions.
As a Transaction Assistant, you will:
- Support commercial real estate transactions from open to post-closing.
- Collaborate with underwriting, transaction management, and other team members to deliver superior customer service.
- Ensure customers are getting answers and transaction-related tasks are reaching completion.
- Work on a remote team using technology and virtual communication.
- Use data to drive decision making and continual process improvements.
Core traits we’re looking for:
- Seeks to execute.
- Works independently, while routinely checking in with the team.
- Works effectively in ambiguous circumstances, seeking clarity through asking questions.
- Possesses willingness to try a solution rather than assuming.
- Operates with a process-oriented mind.
Your qualifications:
- Has assisted commercial real estate transactions from start to finish.
- Regional or national commercial title experience.
- Excellent verbal and written communication.
- History of delivering exceptional customer experience.
- Has a successful history of managing and serving customers.
- Strong competency handling transaction documents.
Why Join Our Team:
- You’ll join the ground floor of a transformative business where you can make an impact.
- You’ll be entrusted with responsibility and autonomy in your day-to-day work.
- We offer competitive compensation; an annual, performance-based bonus; and long-term incentive plans.
- Customizable benefits including Health, Dental, Vision, and 401K Match.
- Virtual and in-person team events.
**This is a fully remote job**
Pay Range: $24.04 - $31.25 Hourly
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
What We Offer
By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
