Job Responsibilities: Complaints Analyst
Salary: $20-30/Hour
Company: American Express
Location: USA
Educational Requirements: Bachelor's Degree
Full Job Description:
With the right support, people and businesses can make tremendous progress. When you join the Amex team, you'll be part of a global community of diverse colleagues committed to supporting our customers, our community and each other. Here, you will learn and grow as we help you create a unique and meaningful career path for the benefits, programs and changes that support you personally and professionally.
At American Express, you will be recognized for your contribution, leadership and influence. Everyone who works together has the opportunity to participate in the success of the company. Together, we will win as a team, and strive to uphold our corporate values and our strong commitment to support and deliver the best customer experience in the world every day. And we will do this with integrity, and in an environment where everyone is seen, heard and felt. Join the Amex team and let's lead the way together.
How can you make an impact on this project? It is responsible for contacting customers with expired accounts to save the account. They also perform preventative maintenance to avoid future delays in high-profile media accounts. The Complaints Analyst has an understanding of the products and services offered to our customers and the procedures and policies that must be followed.
He is responsible for complaints
Register and process all standard complaints based on the complaint policy (SLA/reimbursement grid), including conducting a cause-of-complaint analysis to identify key areas of customer dissatisfaction.
Review, in coordination with other departments, and develop a detailed response in a timely manner to be submitted for approval to the Head of the Chargeable Group, if necessary, under supervision of the Law Department.
Facilitate the integration of new colleagues by explaining the details of the position in a clear and precise manner
have first-hand knowledge and experience of products, services and processes in their own area and perform a range of well-defined tasks directed and supervised by a manager.
organize data by sub-discipline group and look for patterns and cause/effect
act independently within well-defined guidelines and procedures and be able to propose common improvements under the supervision of a manager.
passing on knowledge and methods of work in a formal and orderly manner
respond effectively and in a structured manner to complex customer inquiries according to rules and procedures. Able to report data and events accurately
He works under the supervision of the team leader.
