Job Responsibilities: Contact Center Representative
Salary: $20-30/Hour
Company: Walgreens
Location: Phoenix, USA
Educational Requirements: Bachelor's Degree
Process precis
According with nation and federal rules, performs data entry and affected person registration. Accountable for decision of third party rejects and responding to excessive extent patron inquiries, running below direct supervision. Follows preferred running strategies and plays obligations according with employer regulations and processes. Responsible for the usage of pharmacy structures to attain patient and drug data. Responsibilities may also vary based totally on assigned branch.
Task responsibilities
- Using Walgreens prescription statistics entry procedures and pointers, approaches new affected person registration through coming into information into the right system. Handles patient prescription requests inside HIPAA hints and enters top off orders for processing. Troubleshoots to gain lacking prescription facts and translates clinical abbreviations (SIG codes). Resolves all statistics entry-associated exceptions.
- Handles correspondence to sufferers (inbound calls, chats, emails) and makes outbound calls to prescribers and sufferers as needed.
- Resolves 1/3 party Rejects by using reviewing, amassing information, making corrections and resubmitting for processing in step with person plan necessities. Makes telephone calls to insurers and others to gain records, gain override approval or otherwise resolve the 1/3 celebration Rejects.
- Affords assistance to Pharmacists, each those within the facility and people at different locations. Identifies and communicates issues to senior stage group of workers as appropriate.
- Should attain an lively technician license or certification inside the first ninety days, and hold an active technician license or certification.
Fundamental qualifications
- 18 years of age or older.
- Excessive school diploma or GED.
- Simple level pc abilties (for instance: start up and shut down pc, use mouse to point and click on, start and close packages, transfer among packages, shop files, print files and/or get entry to information on line).
- Fundamental search engines capabilities to include commencing a browser, typing in URLs in the best region, the usage of a seek engine, bookmarking a domain, navigating using lower back/forward/prevent buttons, and filling out forms on-line.
- Intermediate level keyboarding capabilities (as a minimum 25 WPM, contact typing, formatting documents).
- Speak efficaciously in writing and verbally.
Preferred Qualifications
- As a minimum 1 12 months of pharmacy technician enjoy in a retail or name middle environment.
- At the least 18 months experience as a pharmacy technician with a certificates/registration through state as granted via the country Board of Pharmacy or nationally recognized certification organization.
- Experience offering customer support to inner and outside clients, which include meeting excellent requirements for offerings, and assessment of purchaser pride.
- Intermediate to advanced stage keyboarding abilities (as a minimum 35 WPM, contact typing, formatting files).
- Fluency in Spanish and English.
Health and coverage coverage:
- FSA & HSA
- Telehealth
- Dental coverage
- Imaginative and prescient coverage
- Life and private coincidence insurance
- Disability insurance
Supporting your well-being:
- Nicely-being resources
- Unfastened Prescription financial savings membership
- Weight management reductions
- Free flu pictures
- Paid day off blessings (PTO)
- Paid Parental depart (PPL) program
Economic well-being:
- Walgreens Retirement savings Plan
- Worker inventory purchase Plan
- Packages which can prevent money:
- Childcare reductions
- Employee discount program
- PerkSpot: bargain buy application offers financial savings on items and services from hundreds of national and neighborhood outlets and provider vendors.
