Job Responsibilities: Customer Assistance Representative
Salary: $20-30/Hour
Company: American Airlines
Location: Nashville, USA
Educational Requirements: Bachelor's Degree
Intro
Are you geared up to explore a world of opportunities, each at work and during your break day? Be a part of our American airways circle of relatives, and you’ll tour the arena, develop your know-how and end up the best version of you. As you embark on a brand new journey, you’ll address demanding situations with flexibility and beauty, gaining knowledge of new capabilities and advancing your career at the same time as having the time of your lifestyles. Feel free to enhance both your personal and work lifestyles and hop on board!
Why you may love this activity
The patron help consultant interacts with customers in a courteous, green, pleasant and expert manner:
What you will do
Those are the critical capabilities of the process
This list is supposed to mirror the current activity but there may be extra vital functions (and non-essential process capabilities) that aren't referenced. Control will modify the activity or require other responsibilities be carried out whilst operationally essential, watching, of route, any prison obligations inclusive of any collective bargaining obligations.
- Greeting customers once they input the airport or arrive in the price ticket vicinity
- Screen the ticket counter region to make sure it is in compliance with protection guidelines and processes
- Supporting customers with self-provider kiosk check-in and kiosk bags processing (e.G., printing boarding passes and receipts)
- Servicing and keeping kiosk machines (e.G., load paper, smooth surfaces)
- Troubleshooting kiosk generation troubles to identify the supply of problems or mistakes
- Communicating with IT about kiosk era problems that require additional servicing
- Verifying that clients’ bring-on bags complies with FAA/American airways polices (e.G., length, amount)
- Verifying and clearing travel files (e.G., passports, visas) for clients journeying the world over (e.G., the use of the Timatic database to be had in the kiosk)
- Helping customers with checked baggage processing (e.G., finishing credit score card transaction, self-tagging, verifying weight)
- Queuing lines in ticket counter regions based totally on departure times or form of assistance wished (e.G., unique help, to lessen extent of lines or wait time)
- Accepting and activating clients’ self-tagged baggage on the activation station
- Physically transferring bags during the price tag counter area (e.G., flow checked luggage to belt, flow oversized luggage to detailed oversized baggage location)
- Supporting clients with checking their assistive gadgets, sporting equipment, and different oversized gadgets (e.G., affirm adherence to appropriate regulations)
- Refer customers to customer support sellers whilst appropriate
- Appearing clearance and verification of documents at kiosks
- Supporting with the bodily movement of non-ambulatory clients as they board, deplane, or in any other case move during the gate and larger terminal location
- Helping unaccompanied minors with boarding, deplaning, or other transportation
- Imparting customers with gate records and directions
- Acting paging sports (e.G., to announce forgotten gadgets, to invite customers to go back to locked bags) (at some airports)
- Possibly performing additional related responsibilities as deemed operationally important by means of control consistent with the collective bargaining settlement
- Reporting to put on time, as scheduled, and at your assigned station or location, including obligatory additional time requirements, various shifts, weekends, and vacations entire activity-applicable trainings
- Adhere to government policies (e.G., DOT, FAA, TSA)
- Adhere to agency rules, strategies, and performance requirements
- Wear uniforms as required by using enterprise coverage
- Provide excellent customer support in a expert manner according with American’s recommendations
- Use multiple internal resources/systems, consisting of during client interactions
* affordable accommodations may be made for qualifying individuals with disabilities.
All you may want for success
Minimal qualifications- education & earlier job revel in
- High college diploma or GED or global equal
- Should be 18 years of age or older
- Examine, write, fluently speak and understand the English language.
- Bilingual language talents may be required in a few locations
- Relevant legitimate driving force’s license as required via local authorities
- Of completion of a pre-employment drug display screen, complete history check and/or fingerprinting to fulfill company and protection requirements
- Should fulfill FAA crook historical past tests to qualify for unescorted get entry to privileges to airport security identity display areas (SIDA), if applicable
- Should be capable of cozy suitable airport authority and/or US Customs protection badges, if applicable
- Should be authorized to work in the U.S.
Favored qualifications- education & prior process revel in
- Running know-how of Sabre or another Passenger carrier machine
- Previous face to face customer service revel in
- Operating in a quick tempo surroundings
What you will get
Sense loose to take gain of all that American airways has to provide:
- Tour Perks: ready to explore the world? You, your circle of relatives and your friends can attain 365 destinations on more than 6,800 each day flights across our worldwide community.
- Fitness blessings: On day one, you’ll have get right of entry to on your fitness, dental, prescription and vision benefits to help you live well. And that’s simply the start, we also provide virtual doctor visits, flexible spending bills and greater.
- Health applications: We need you to be the excellent version of yourself – that’s why our well-being applications provide you with all of the right equipment, assets and support you need.
- 401(k) program: available upon lease and, relying at the workgroup, agency contributions on your 401(okay) program are to be had after 365 days.
- Extra blessings: other tremendous benefits consist of our employee assistance application, pet insurance and reductions on motels, automobiles, cruises and more
Feel unfastened to be yourself at American
From the team members we rent to the customers we serve, inclusion and variety are the foundation of the dynamic workforce at American airlines. Our 20+ employee commercial enterprise aid organizations are centered on connecting our crew individuals to our clients, suppliers, groups and shareholders, helping team contributors attain their full capability and growing an inclusive paintings environment to satisfy and exceed the wishes of our various world.
Are you prepared to feel a notable experience of satisfaction and delight as you do your component to hold the largest airline inside the world strolling smoothly as we care for human beings on life’s adventure? Feel loose to be your self at American.
