Job Responsibilities: Customer Care Representative
Salary: $20-30/Hour
Company: Aetna
Location: Augusta, USA
Educational Requirements: Bachelor's Degree
Activity Description
Should are living in Augusta
Convey your heart to paintings at CVS health! Our customer Care division of CVS health’s Pharmacy advantage manager business is hiring purchaser Care Representatives for your vicinity!
Are you interested in a flexible work agenda and live inside the nation of North Carolina? An opportunity where you could balance priorities in and outdoor of labor even as being committed to turning in coronary heart pushed service to our hundreds of thousands of plan members? In that case, bear in mind this role at CVS health, a Fortune 4 enterprise. We are presently hiring patron Care support teams for the drugstore benefit manager (PBM) division of CVS fitness.
In this function, you may be assisting participants with their pharmacy gain plans. You'll take inbound calls and answer questions regarding prescription coverage, remedy insurance and mail order prescriptions so that our individuals higher apprehend their insurance and alternatives. Through your competencies and know-how, you may provide the solutions had to assist simplify their fitness care revel in. You may have the opportunity to study greater approximately health care, even as expanding your own studies, and starting doors to extra possibilities within CVS!
This is a completely faraway function and the subsequent are some required work at home criteria which incorporates however is not restricted to retaining your own net with permitted speed necessities, secure workspace free from distractions, and successful final touch of the schooling software. Adherence to HIPAA and governmental compliance are required on this position.
We've a complete education program to make certain your success at the group. Education is created to can help you experience arms on getting to know whilst also interacting with running shoes, self-paced modules, and management engagement from day 1!
Time table alternatives are designed to create a bendy paintings agenda for those balancing priorities in and outside of labor. We're presently presenting full time schedules starting from 30-40 hours per week. Days off and hours can also vary, although you will have a fixed agenda. Digital site hours are: Monday Saturday 7:00 AM 6:30 PM EST.
We provide a complete advantages bundle which incorporates scientific, dental, vision insurance in addition to a extensive range of supplemental advantages and bargain packages along with training compensation. We provide a entire day without work package for complete time colleagues consisting of business enterprise paid vacations, PTO, and Floating holidays. Advantage and PTO eligibility starts the month following your start day to make sure colleagues are receiving advantages sooner than ever!
Our Care colleagues have opportunities to grow in and outdoor of our business unit with opportunities for advancement from a REP I to a REP II and III. There are paths to development through our profession Mapping manual. We want to look you excel!
As we staff our business in a strategic and dynamic way, it may require us to modify scheduled operating hours to fulfill the variability of call quantity. There may be periods of top volume where we ask for an increase for your fashionable hours labored thru additional time. Equally, there are instances where call volumes fall, and we might also ask colleagues to lessen scheduled hours. Any requested increase or lower to hours could be communicated with boost note to a colleague and with out impact to advantage eligibility. At CVS health, we usually searching for to preserve the colleague on the heart of what we do when assembly business demands.
Required Qualifications
- Attend 6 weeks of consecutive paid schooling via finishing touch
- Computer literacy so as to navigate via internal/outside laptop systems
- -1+ 12 months of revel in a customer service setting
Desired Qualifications
- 6 months of healthcare enjoy
- Established capability to handle multiple assignments appropriately, appropriately, and efficiently
- Brilliant oral and written verbal exchange abilties
- Robust customer support capabilities
- Pc talent in home windows-based applications
- Potential to hassle clear up in a high quality, productive manner
- Comfy regarding customers in a patient, useful way that demonstrates a real challenge for enhancing the patron pleasant of existence
- Reliability and compliance with scheduling requirements
- Potential to showcase endurance and empathy and explicit assurance and confidence
- Strong customer service capabilities, which include courteous telephone etiquette and professionalism
- Sturdy oral, interpersonal and communication capabilities
Schooling
- High faculty diploma, GED or equal experience
Commercial enterprise review
Convey your heart to CVS health every one of us at CVS health shares a unmarried, clean reason: Bringing our coronary heart to every second of your fitness. This reason courses our dedication to deliver more suitable human-centric health care for a hastily changing global. Anchored in our emblem — with heart at its center — our cause sends a personal message that how we supply our offerings is simply as essential as what we supply. Our heart At work Behaviors™ aid this reason. We need all people who works at CVS fitness to experience empowered via the role they play in remodeling our subculture and accelerating our potential to innovate and supply solutions to make health care extra personal, convenient and low-cost. We strive to sell and sustain a culture of variety, inclusion and belonging every day. CVS fitness is an affirmative motion organization, and is an same opportunity business enterprise, as are the health practitioner-owned businesses for which CVS fitness offers management services. We do not discriminate in recruiting, hiring, merchandising, or any other personnel movement based on race, ethnicity, colour, national beginning, intercourse/gender, sexual orientation, gender identity or expression, faith, age, incapacity, blanketed veteran status, or every other function blanketed by relevant federal, state, or neighborhood regulation. We proudly help and inspire human beings with army revel in (energetic, veterans, reservists and national defend) as well as military spouses to apply for CVS health job opportunities.
