Job Responsibilities: Customer Experience Specialist
Salary: $20-30/Hour
Company: Delta Airlines
Location: USA
Educational Requirements: Bachelor's Degree
Full Job Description:
At Delta Air Lines, we are focused on building an organization of people committed to superior customer experience to further position Delta as the world's most trusted airline in the eyes of our employees and customers.
As a Customer Experience Specialist, you will join a marketing-focused team in a high-level call center focused on listening, caring and connecting with customers. In this position, you will respond to calls efficiently, respectfully and accurately, while analyzing customer needs and recommending solutions and supporting products. The right candidate will demonstrate a desire to make our customer journeys not only high quality but memorable. This position is full-time with comprehensive health and wellness benefits, an exciting program, and extensive Delta travel opportunities.
Centrally located in Singapore Post Center 2 mins from Paya Lebar MRT station, surrounded by 3 shopping malls, entertainment and 24 hours food court, 5-7 minutes away.
Modern restrooms with snacks and drinks and free Wi-Fi
Community events in Singapore and participation in Relay For Life and Hope Day, Breast Cancer Research Foundation (BCRF) and Family Fun Day.
Delta employees, their spouses and their children can take advantage of interline agreements that offer low-cost travel on many other airlines around the world. Discounts on world-class attractions, hotels and cruises through Delta Perks!
Job Summary:
Customer Experience Professionals connect with customers over the phone and create experiences where customers know they've been heard and understood and feel valued and important, which is accomplished by:
Quickly identify and resolve customer issues
Be proactive in finding solutions to problems
Make a good decision
Interact with different customers and colleagues from all over the world
Specialists in selling travel-related services, including car rentals and partner credit card products. Customer Experience Professionals demonstrate strong verbal and written communication skills, professional demeanor, excellent reliability, ability to handle stressful situations, have strong computer skills, adapt to a fast-paced environment and the ability to learn and to act quickly. Employees will have the opportunity in the future to grow into a team of professionals who respond to customer complaints or solve complex international ticketing problems. As Delta continues to provide new ways for our customers to connect with us, professionals may also have the opportunity to help customers through Twitter, Facebook or other emerging social media platforms. . Compensation and Training:
The starting salary for this position is SGD 2,225.00 per month, with additional increases upon confirmation of employment. In addition, the salary will increase to SGD 2,399.00 per month after one year of service. The position is also eligible for performance-based incentives after a six-month probationary period, flexible cash for PM changes, monthly salary sharing if the company meets KPIs, and salary increases.
Successful candidates will participate in comprehensive classroom and on-the-job training. Classroom training includes teaching, observation, testing and performance measurement.
After training, we will assign new employees to a shift that may be very different from your training shift and will include two consecutive days off, possibly in the middle of the week. New employees will continue to work until the employee is eligible to apply for a change of their choice. New employees are eligible to sign up for the New Exchange and First Exchange offer after completing new employee training. Employers offer opportunities for change every 3-4 months. New employees are assigned PM hours and days off in the middle of the week until they can work different shifts depending on their level. Delta operates 24 hours a day, seven days a week, and we will always have customers who need us.
Profits and profits will help you keep climbing
Accepting different people, ideas and styles
Makes the safety and security of self and others a priority at all times
Get the right legal documents to live and work in Singapore
Proficient in written and spoken English
This job requires computer skills and comfort with browser software, email, instant messaging and internet searches. Must be able to communicate clearly, fluently and effectively using proper grammar, intonation and pronunciation.
Must have a flexible schedule as this position will require you to work weekends, holidays and including night shifts
