Customer Operations Specialist (Remote Eligible, Minneapolis, MN Preferred)

Full job description

Job Description:

OVERVIEW

The Customer Operations Specialist manages select operational components of one or more General Mills customers, acting as the point of contact for all service matters related to the customer. The Customer Operations Specialist is responsible for three major facets of customer operational activity:

• Order management
• Service issue resolution
• Supply Chain efficiencies

The Customer Operations Specialist role works closely with the Field Sales team, General Mills Supply Chain, and customer personnel to ensure accuracy and ease of transactions, while continually improving process efficiency.

KEY ACCOUNTABILITIES

• Receive and process customer orders, ensuring that orders filed meet General Mills policies
• Manage and resolve service issues; devise a solution that best meets both General Mills’ and the customer’s needs
• Work closely with Customer Operations team (i.e. Customer Replenishment Analysts), Customer Shipping Facilities, customer, and Field sales to execute merchandising events
• Communicate with Field sales and Trade team to ensure accurate invoiced pricing
• Identify and analyze business opportunities to maximize efficiencies and/or enhance General Mills’ relationship with the customer

MINIMUM QUALIFICATIONS

• Bachelor’s degree in a related field
• Strong strategic problem-solving and communication skills
• Experience with Microsoft Office Suite with strong experience with Microsoft Excel
• Highly self-motivated with the ability to manage multiple responsibilities and demands in a fast-paced work environment
• Ability to think proactively and to make decisions independently
• Strong teamwork skills including cross functional collaboration
• Ability to develop and sustain long-term business relationships with internal and external stakeholders

PREFERRED QUALIFICATIONS

• Ability to identify and execute process improvement opportunities
• Ability to develop and sustain long-term business relationships
• Experience with computer systems like SAP

ADDITIONAL CONSIDERATIONS

• US Remote eligible – preference to MN based candidates
• Applicants must be currently authorized to work in the U.S. General Mills will not sponsor applicants for a U.S. work visa.
• International relocation or international remote working arrangements (outside of the US) will not be considered.

Company Overview:

We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best — bold thinkers with big hearts who challenge one other and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what’s next.