Customer Relations Associate

Full job description

Company Overview:

Kyocera Medical Technologies, Inc. KMTI is committed to providing innovative products that help surgeons meet demanding patient needs. By combining advanced materials and innovative design features with tried-and-true design principles, KMTI aims to enhance device performance and longevity.

KMTI is a leader in re-inventing the medical implant industry. Our offices are located in Redlands, California and Austin, Texas. We are focused on innovation with the highest level of quality and technology.

Position Summary:

The Customer Relations Representative is responsible for interacting with KMTI customers in a professional manner; providing accurate and timely information about the product availability and/or customer orders; and supporting the administrative function of the customer relations department.

Primary Responsibilities:

• Provide essential account management services to customers in designated territory
• Process sales orders
• Prepare order confirmations and final order confirmations for designated territory
• Administer the RMA process from creation to follow-up
• Investigate missing inventory and/or pricing and follow up until resolved
• Process customer complaints following the process mandated by the SOP
• Process customer requests for implants and instruments for designated territory
• Move inventory around as needed while maintaining accurate inventory records
• Administer the PO process including QAD data entries
• Oversee expiring inventory process; including notifications and switch outs
• Maintain and update customer relation logs
• Other duties as assigned

Required Education/Work and Technical Experience Competencies:

• Bachelor’s degree preferred; work experience may substitute education
• Medical device orthopedic experience and/or Operating Room Technician experience preferred
• A minimum of 2-4 years of customer-oriented experience in a private corporate environment required
• Aptitude to learn technical information including product names, sizes, and specifications
• Strong communication skills in order to effectively communicate with the company’s customers and other team members in a professional manner
• MS Office proficiency
• Highly detail-oriented and organized with proven ability to work effectively in fast paced environments
• Ability to meet a constant stream of deadlines through effective time management
• Proven ability to work both independently and collaboratively with different employees in various departments
• Ability and willingness to work overtime as needed to complete a time sensitive tasks

Kyocera Medical Technologies, Inc. values diversity in its workforce, and is proud to be an AAP/EEO employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Kyocera Medical Technologies, Inc.’s Human Resources team directly at 909-557-2360.

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