Job Responsibilities: Customer Service
Salary: $20-30/hour
Company: Netflix
Location: Madison, USA
Educational Requirements: Bachelor's Degree
Over 200 million contributors global love Netflix. Once they take a seat down to observe or play, we want to make certain that nothing gets between them and their preferred suggests, films, and games. And Netflix customer service (CS) is right here to assist customers while they are in want of assist.
The CS era team sits below the CS company and is liable for making sure the proper CS tools and technology are in place and well-functioning to help the operation, increase, and scalability of the customer service business now and within the destiny. We are seeking out an experienced Product supervisor to guide and manipulate innovation in improving the customers, the aid sellers, and the CS content material method group’s revel in with understanding management & content control systems, in addition to different CS gear and technologies that help our CS business.
On this function, you may want to have the passion and potential to put on more than one hats, partnering with design, engineering, operations, and analytics teams across the Product and customer support enterprise as well as our companions to supply the pleasant in class platform experience.
Obligations:
- Provide product control management for our knowledge management & content control structures consisting of features/abilities, data pipelines, APIs, and integrations.
- Help outline approach, capture requirements, clarify prioritization, perceive dependencies, mitigate dangers and impediments, talk, and create a roadmap.
- Companion with each CS practical crew to better apprehend their vision and challenges and supply the first-class feasible answers together.
- Manipulate the improvement and shipping of product functions thru near collaboration with our engineering and statistics scientist teams.
- Understand any variations in aid expectancies in exclusive regions around the sector, and tailor revel in as a consequence.
- Increase product management responsibility to other tools as commercial enterprise desires gift.
- Embody the specific Netflix subculture
What We’re searching out:
- Five+ years of enjoy in product management for consumer or inner-going through merchandise.
- Potential to make tough selections informed with the aid of each facts and judgment.
- Deep attention on turning in a notable purchaser and agent enjoy.
- Tested record of executing initiatives that measurably stepped forward client and agent reports.
- Organizational management and affect without authority
- Exquisite written and verbal communique abilities: exquisite memos and shows, an ability to construct accept as true with and create collaborative partnerships go-functionally are extremely essential
- Capacity to encourage, encourage and lead designers and engineers
- Prior revel in running with KMS/CMS merchandise whether third birthday celebration or in-house construct
- Prior revel in that specialize in customer support
- Earlier experience working on excellent management structures is a plus
- Experience running on international products is likewise useful
