Job Responsibilities: Customer Service
Salary: $20-30/Hour
Company: Netflix
Location: New York, USA
Educational Requirements: Bachelor's Degree
Over 2 hundred million members international love Netflix. When they take a seat down to watch or play, we want to ensure that nothing gets among them and their preferred indicates, films, and video games. And Netflix customer service (CS) is right here to assist customers when they may be in want of help.
The CS technology team sits underneath the CS corporation and is chargeable for making sure the right CS gear and technologies are in region and properly-functioning to assist the operation, growth, and scalability of the customer support commercial enterprise now and in the future. We're seeking out an skilled Product supervisor to lead and manipulate innovation in improving the clients, the assist agents, and the CS content material strategy crew’s revel in with expertise control & content material control systems, as well as other CS equipment and technology that assist our CS enterprise.
In this position, you'll want to have the passion and capability to put on more than one hats, partnering with layout, engineering, operations, and analytics teams across the Product and customer support company as well as our partners to deliver the great in class platform experience.
Obligations:
- Provide product control management for our knowledge management & content material management structures together with functions/competencies, records pipelines, APIs, and integrations.
- Assist outline method, capture necessities, make clear prioritization, become aware of dependencies, mitigate risks and impediments, communicate, and create a roadmap.
- Accomplice with every CS functional group to better understand their vision and demanding situations and supply the nice possible solutions together.
- Manage the improvement and shipping of product features via near collaboration with our engineering and records scientist teams.
- Recognize any differences in assist expectations in exclusive regions around the world, and tailor enjoy consequently.
- Make bigger product management duty to other tools as enterprise needs present.
- Encompass the specific Netflix culture
What We’re looking for:
- Potential to make hard decisions knowledgeable via both data and judgment.
- Deep consciousness on handing over a great customer and agent revel in.
- Demonstrated record of executing tasks that measurably stepped forward patron and agent stories.
- Organizational leadership and influence with out authority
- Terrific written and verbal communication abilities: high-quality memos and displays, an capacity to construct believe and create collaborative partnerships move-functionally are extraordinarily important
- Capability to inspire, motivate and lead designers and engineers
- Earlier revel in working with KMS/CMS merchandise whether or not third birthday celebration or in-residence construct
- Previous revel in focusing on customer service
- Prior enjoy running on exceptional control structures is a plus
- Experience operating on international merchandise is likewise beneficial
