Job Responsibilities: Customer Service
Salary: $20-30/Hour
Company: Netflix
Location: Pennsylvania, USA
Educational Requirements: Bachelor's Degree
Over two hundred million members global love Netflix. Once they take a seat down to observe or play, we need to make certain that nothing gets among them and their favored indicates, movies, and video games. And Netflix customer service (CS) is here to assist customers when they're in want of help.
The CS generation crew sits under the CS business enterprise and is responsible for ensuring the right CS gear and technologies are in region and properly-functioning to aid the operation, increase, and scalability of the customer service commercial enterprise now and within the future. We're searching out an experienced Product manager to steer and control innovation in improving the clients, the support marketers, and the CS content material method team’s enjoy with expertise control & content material control structures, as well as other CS tools and technologies that assist our CS enterprise.
On this position, you will need to have the passion and capacity to wear a couple of hats, partnering with layout, engineering, operations, and analytics groups across the Product and customer service company as well as our partners to supply the first-rate in class platform experience.
Responsibilities:
- Offer product management management for our understanding management & content management structures along with functions/abilties, data pipelines, APIs, and integrations.
- Assist define approach, capture requirements, make clear prioritization, identify dependencies, mitigate risks and impediments, speak, and create a roadmap.
- Partner with each CS purposeful team to higher apprehend their imaginative and prescient and demanding situations and deliver the great feasible solutions collectively.
- Manipulate the development and shipping of product functions thru close collaboration with our engineering and statistics scientist groups.
- Apprehend any differences in aid expectations in different areas around the sector, and tailor enjoy hence.
- Increase product management duty to other tools as commercial enterprise wishes gift.
- Embody the precise Netflix subculture
What We’re seeking out:
- Three+ years of revel in product management for consumer or inner-going through merchandise.
- Capability to make hard selections informed by way of both facts and judgment.
- Deep awareness on turning in a outstanding patron and agent enjoy.
- Verified record of executing initiatives that measurably improved consumer and agent reports.
- Organizational leadership and impact without authority
- Superb written and verbal verbal exchange talents: top notch memos and presentations, an ability to build accept as true with and create collaborative partnerships move-functionally are extraordinarily essential
- Capacity to inspire, inspire and lead designers and engineers
- Earlier revel in running with KMS/CMS merchandise whether 3rd celebration or in-house construct
- Earlier revel in focusing on customer service
- Earlier revel in running on first-rate management structures is a plus
- Revel in operating on international products is also useful
