Job Responsibilities: Customer Service
Salary: $20-30/Hour
Company: American Express
Location: Honolulu, USA
Educational Requirements: Bachelor's Degree
You Lead the way. We’ve were given Your again.
With the proper backing, humans and agencies have the power to development in incredible methods. When you be a part of crew Amex, you emerge as a part of a international and diverse community of peers with an unwavering commitment to lower back our customers, communities and every different. Right here, you’ll research and grow as we help you create a profession journey that’s unique and meaningful to you with blessings, applications, and flexibility that assist you personally and professionally.
At American specific, you’ll be identified on your contributions, leadership, and effect—every colleague has the opportunity to proportion in the corporation’s achievement. Collectively, we’ll win as a crew, striving to uphold our company values and effective backing promise to offer the world’s first-class consumer experience every day. And we’ll do it with the utmost integrity, and in an environment where every person is seen, heard and seems like they belong.
Be a part of group Amex and allow's lead the manner collectively.
How will you are making an effect on this position?
Do you've got the passion to supply global elegance consumer experiences every day?
American explicit are looking for customer Care professionals to sign up for their consumer Engagement community in Belgium.
The proposed work regime can be hybrid along with 2 days consistent with week in the office in Brussels and three days in line with week operating from home in Belgium.
One hundred% virtual is feasible.
The incumbent will paintings 38 hours per week in shifts starting from Monday to Friday 08h00 until 18h00.
Our venture at American express is to deliver a world class customer enjoy every day. We are advocates for our customers, designing creative solutions to satisfy their needs, and aiming to make a meaningful difference in their lives. As a client Care expert, you may be part of the team inside our customer Engagement network which develops lasting relationships with our Card contributors.
Here's simply a number of what you will do on this position
- Supply splendid care on inbound calls to a extensive variety of yankee explicit customers with an expansion of requests
- Help propel your team to success
- Construct meaningful relationships thru consultative thinking to ensure added fee for the purchaser
- Offer custom answers and negotiate a positive final results for the purchaser and American express, aiming for first call resolution whilst possible
- Meet and exceed nice dreams, compliance regulations and productiveness goals
- Document necessary statistics
- Re-prioritize to evolve to the ever-converting surroundings
- In return, as a talented and succesful professional we will
- Offer opportunities in your professional boom and development
- Offer popularity and praise when you drive and deliver splendid results
- Recognize and cost you in your range, integrity, and teamwork
- Exhibit personal excellence via final superb in tough conditions
- Sturdy verbal conversation competencies in French, Dutch, and English
- Display a passion to serve by using handing over exceptional carrier in each interaction with our clients
- The potential to work in a quick-paced surroundings as well as multitask and re-prioritize on a regular foundation
- Robust interpersonal, communique and listening talents
- First-rate negotiation and influencing abilities
- Quite ingenious
- Robust analytical and trouble-fixing competencies with tremendous interest to element
- Amazing organizational abilities
- Potential to work in shifts
- Team player who demonstrates self-motivation & capacity to paintings below strain and unsupervised
- Information of Microsoft office suite (Excel, word, Outlook,)
- Seasoned-actively seeks opportunities for improvement and streamline procedures
- Building & leveraging relationships internally and externally
- Move functional capabilities within the team
- Rather self-prompted, results-orientated, and advantageous
- Good writing abilities in French or Dutch are a plus and might result in development possibilities as lower back up of the complaints branch
