Job Responsibilities: Customer Service
Salary: $20-30/Hour
Company: Netflix
Location: Olympia, USA
Educational Requirements: Bachelor's Degree
Over two hundred million individuals worldwide love Netflix. Once they sit down to observe or play, we want to ensure that nothing gets between them and their preferred suggests, films, and games. And Netflix customer support (CS) is here to help clients while they may be in need of help.
The CS generation group sits under the CS employer and is answerable for ensuring the right CS equipment and technologies are in area and well-functioning to guide the operation, growth, and scalability of the customer service enterprise now and in the future. We are searching out an experienced Product supervisor to guide and manipulate innovation in enhancing the customers, the support sellers, and the CS content strategy crew’s enjoy with knowledge control & content material control structures, as well as other CS equipment and technologies that aid our CS enterprise.
In this position, you'll want to have the passion and capability to wear a couple of hats, partnering with design, engineering, operations, and analytics groups across the Product and customer support employer in addition to our partners to deliver the excellent in elegance platform enjoy.
Obligations:
- Provide product management management for our expertise control & content material management systems including capabilities/skills, records pipelines, APIs, and integrations.
- Assist outline method, seize necessities, clarify prioritization, perceive dependencies, mitigate dangers and impediments, communicate, and create a roadmap.
- Associate with each CS useful team to higher understand their imaginative and prescient and demanding situations and deliver the first-class feasible answers collectively.
- Control the improvement and delivery of product features via close collaboration with our engineering and facts scientist groups.
- Understand any differences in assist expectations in extraordinary regions round the world, and tailor experience accordingly.
- Enlarge product control obligation to other tools as enterprise needs gift.
- Encompass the precise Netflix lifestyle
What We’re seeking out:
- 4+ years of revel in product management for patron or inner-facing products.
- Ability to make difficult selections informed via each facts and judgment.
- Deep awareness on handing over a exceptional customer and agent revel in.
- Demonstrated report of executing tasks that measurably advanced customer and agent studies.
- Organizational management and have an effect on without authority
- Brilliant written and verbal conversation competencies: brilliant memos and presentations, an capability to construct agree with and create collaborative partnerships pass-functionally are extremely vital
- Capacity to encourage, encourage and lead designers and engineers
- Prior experience operating with KMS/CMS merchandise whether or not third birthday celebration or in-residence construct
- Earlier experience specializing in customer service
- Previous enjoy operating on pleasant management systems is a plus
- Revel in running on global products is also useful
