Job Responsibilities: Customer Service
Salary: $20-30/Hour
Company: Southwest Airlines
Location: Jackson, USA
Educational Requirements: Bachelor's Degree
Our company Promise
We are committed to offer our employees a solid work environment with equal opportunity for studying and personal increase. Creativity and innovation are endorsed for improving the effectiveness of Southwest airways. Specifically, employees could be furnished the same difficulty, admire, and worrying mind-set within the corporation that they're anticipated to proportion externally with each Southwest consumer.
Blessings you’ll love:
- Fly at no cost, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
- As much as a nine.3% 401(k) enterprise healthy, dollar for dollar, of your eligible pay, according to paycheck**
- Capability for annual profitsharing contribution toward retirement - when Southwest income, you earnings***
- Discover extra blessings you’ll love: https://careers.Southwestair.Com/blessings
The humans of Southwest airways come together to deliver on our cause, that is to connect human beings to what’s essential in their lives thru friendly, reliable, and coffee-cost air tour. Our customer service agents expand Hospitality to Southwest’s clients at the price ticket counter, bags carrier office, and gate location. Customer service marketers are frequently the primary Southwest personnel our clients have interaction with for the duration of their tour experience and set a hospitable tone for our clients’ experience. They’re pleasant, affected person hassle solvers who experience multitasking and working in a dynamic, secure surroundings.
Additional information:
- A union-primarily based position that includes running assigned shifts primarily based on seniority. Shifts can include early mornings, overdue evenings, weekends, and holidays.
- U.S. Citizenship or modern authorization to work inside the U.S. Required and no modern or future paintings authorization sponsorship to be had.
If you aren't selected for this actual process position after interviewing, you'll not be eligible to reapply for this role in Buffalo Niagara worldwide Airport (BUF) for one year from the day of interview
Southwest airlines will bear in mind your interest for the Buffalo Niagara global Airport (BUF) customer support Age function handiest in case you are presently a resident of the kingdom of new York
Southwest airways is an same possibility business enterprise. We preserve to search for possibilities to reflect the groups we serve, and welcome candidates with numerous thoughts, backgrounds, and reviews.
Responsibilities
- Offers pleasant service to and keeps wonderful relationships with all internal and external customers
- Works in a cooperative spirit to make certain the success of our enterprise
- Accountable for providing mythical customer service to people needing to tour, use shipment or bags service by using getting to their desires
- Handles any factor of ticketing and check-in with the aid of working a automated point-of-sale device, boarding, baggage carrier, reservations and resolving associated proceedings and troubles
- Responsibilities encompass greeting and handling clients in a well mannered and pleasant way. Handles cash, tests, credit score playing cards, tour vouchers and coupons as forms of charge for tickets. Computes charges, makes trade and balances daily transactions. Is liable for overage or scarcity
- Exams in luggage and cargo. Solutions smartphone to provide statistics to callers, page clients, resolve troubles or complaints and assist as needed. Handles transactions required to board the aircraft in a timely and green manner
- Deals with mishandled customers as a result of oversells, delayed or cancelled flights, misplaced, behind schedule, or broken baggage. Resolves such troubles quickly and within hints mounted by way of the organization
- Provides cutting-edge and correct fare, agenda, reservations, flight arrival/departure information and solutions all preferred inquiries from clients and other visitors to the airport terminal
- Completes paperwork and reports as required through the organization
- Writes irregularity and complaint reviews as required
- Duties may range because of the scale and corporation of the station
- Need to be capable of meet any physical potential necessities indexed on this description
- May carry out different activity duties as directed via worker's Leaders
Information, competencies and competencies
- Ability to type and/or use a laptop keyboard with enough speed to meet needs of the activity
- Capable of study documents, follow commands, examine and recognize ticketing strategies, policies and policies
- Potential to work properly with others as a part of a crew, meet the general public, and work underneath traumatic situations
- Should be able to satisfactorily complete customer support Agent training program with an 80% or more common and an evaluation length
- Have to be aware about unsafe situations and be capable of handle emergencies as wished
- Should work underneath tight time constraints to perform short turns of aircraft
- Need to gift a properly-groomed appearance according with the floor Operations employee handbook and exertions settlement
- Need to be capable of perform all task functions inside a limited space
- Need to be capable of correctly communicate verbally by way of phone, face to face and on public cope with structures
- Ought to possess good written and oral abilities
- Should be capable of communicate facts and instructions verbally or thru radio gadget
Education
- No schooling requirement
Revel in
- No revel in requirement
Licensing/Certification
- Need to be able to reap a SIDA badge and meet all neighborhood airport necessities
- May be required via Station leadership to attain a Customs Seal and meet all necessities to paintings global flights
Bodily abilities
- Need to be able to lift and/or pass objects up to 70 pounds on a everyday foundation and repetitively carry and/or pass weights of forty to 50 pounds onto raised surfaces
- Should be able to climb, bend, kneel and stand on a frequent basis and for extended durations
- Need to hold the capability to put on prescribed uniforms
Different qualifications
- Should hold a well-groomed appearance according to enterprise appearance standards as defined in mounted recommendations
- Ought to be a U.S. Citizen or have authorization to paintings in the united states of america as described by means of the Immigration Reform Act of 1986
- Must be at least 18 years of age
- Ought to be capable of observe enterprise attendance standards as described in mounted pointers
- Ability to work shift paintings and/or beyond regular time
- Foreign language capabilities are perfect, however now not required
